Adult Social Care Organisational Health Check

These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2022.

82 respondents (83 in 2022, 92 in 2019, 80 in 2017): 

• 36 (44%) social worker
• 35 (43%) social care professionals
• 11 (13%) occupational therapists

40% have worked for the Council for over 10 years (52% in 2022).  18% are new employees with less than 2 years' service (13% in 2022, 27% in 2019), 16% have 2 to 5 years service (20% in 2022) and 26% have 5 to 10 years service. The vast majority of respondents (98%) are on a permanent contract.

• 9 out of 10 respondents agree with the statement “I have access to best practice, research and evidence materials"

ICT

Respondents have access to:

• Laptop or tablet: 100%
• MS Teams: 99%
• Sharepoint: 96%
• Smartphone: 91%
• IT Support: 88%
• Interpretation: 72%
• Legal Support: 56%
• Meeting space: 54%
• Lockable drawer: 50%
• Advocacy: 39%
• Business Support: 39%
• Financial Support: 33%
• Other: 2%

In 2024 problems with IT occurred more frequently compared to 2022.  Respondents had problems with:

• Care Director - Sometimes 70%, Frequently 20%
• Sharepoint - Sometimes 46% , Frequently 1%
• MS Teams - Sometimes 60%, Frequently 7%
• Laptop - Sometimes 76%, Frequently 9%
• Photocopying - Sometimes 40%, Frequently 13%
• Scanning - Sometimes 34%, Frequently 15%
• Mobile Phone - Sometimes 45%, Frequently 26%

Care Director

Seventy-two per cent of respondents agree that Care Director case management tool "reasonably" or "to a large extent" supports their work (73% in 2022, 77% in 2019)

Eighteen per cent of respondents felt that they spent 80% or more of their time inputting into Care Director (29% in 2022)

Satisfaction with Care Director training went up compared to 2022:

• 37% completely satisfied (19% in 2022, 35% in 2019)
• 43% partially satisfied (45% in 2022, 53% in 2019)
• 21% not very satisfied (36% in 2022, 13% in 2019)

Professional Development

• 84% agree there are relevant opportunities to enable me to meet their CPD needs
• 87% of Social workers say their learning & development needs are mapped against the Professional Capabilities Framework
• 47% of OTs say their learning & development needs are mapped against the OT Post Qualifying Framework
• 82% said their training and development needs were identified through supervision and appraisal
• 89% agreed that the training organised helps them to understand and meet the needs of service users and carers
• 85% said that the training they attend is challenging, engaging and of good quality and helps their practice
• 67% agreed that their induction prepared them for their specific role in the Council

Caseloads

• 65% of staff say their caseload is fair and manageable (73% in 2022, 81% in 2019, 43% in 2017)
• 48% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time (51% in 2022, 54% in 2019, 43% in 2017)

Team Culture 

Per cent strongly agree or agree:

• 77% say work issues are shared openly (89% in 2022, 86% in 2019)
• 79% feel able to raise concerns with managers (81% in 2022, 88% in 2019)
• 89% feel able to raise concerns about workloads (94% in 2022, 96% in 2019)
• 89% have sufficient autonomy to practice creatively with my service users (93% in 2022, 95% in 2019)
• 83% say caseload is appropriate to their level of knowledge and experience (89% in 2022, 87% in 2019)
• 46% have sufficient time to work in additional responsibilities (49% in 2022, 50% in 2019)

Teams

Team meetings take place frequently.  Ninety four per cent said they had team meetings every week or month:

• 38% every week or 2 weeks
• 56% every month or most moths
• 4% every 6 months
• 1% less frequently
• 1% never
• 84% get regular feedback/updates from  management (86% in 2022, 90% in 2019)
• 95% of respondents know and recognise partly or all of the Adult Social Care Management Team (95% in 2022, 95% in 2019)
• 73% know and recognise the Adult Principle Social Worker (76% in 2022, 86% in 2019)

Supervision

Supervision takes place frequently.  Eighty three per cent say supervision takes place monthly or most months

• 83% monthly/most months
• 16% once or twice in the last 6 months
• 1% once or twice in the last year
• 51% said that supervision sessions never or rarely get postponed or cancelled (69% in 2022)
• 84% of respondents have had an appraisal in the past year (88% in 2022, 86% in 2019)
• 73% are completely or to a greater extent satisfied with the quality of supervision (84% in 2022, 80% in 2019, 69% in 2017)
• 61% get opportunity in their supervision for reflection and emotional support and 77% discussion of learning and development (73% & 78% in 2022, 65% in 2019)
• 38% get coaching or mentoring opportunities (51% in 2022, 29% in 2019)
• 81% respondents are completely or to a greater extend satisfied with the support received from line managers/supervisors where they have complex cases (92% in 2022)
• 61% have never or only once or twice needed to make an important decision regarding a case and have not been able to access support (73% in 2022)

Roles

"I feel more positive about my role and employment with CCC than I did a year ago"...

• Yes 40% (52% in 2022, 54%in 2019, 43% in 2017)
• No 60% (37% in 2022, 30% in 2019, 46% in 2017)

Sixty six per cent of respondents saw themselves working for the Council in 5 years time (81% in 2022, 90% in 2019).

Career Development

"What 2 things are most helpful to support your future career development?":

• Career development coaching or mentoring 66%
• Learning and development 60%
• Secondments 22%
• Job rotation 12%
• Work shadowing 20%
• Other 21%

Statements

Communication between staff and senior managers is effective:

• Completely agree 29% (33% in 2022, 38% in 2019)
• Partially agree 62% (57% in 2022, 54% in 2019)
• Not at all agree 9% (11% in 2022, 8% in 2019)

Staff are consulted and involved in proposed changes:

• Completely agree 13% (18% in 2022, 14% in 2019)
• Partially agree 67% (61% in 2022, 76% in 2019)
• Not at all agree 20% (20% in 2022, 10% in 2019)

I look forward to going to work:

• Always/Often 59% (64% in 2022, 66% in 2019)
• Sometimes 35% (34% in 2022, 28% in 2019)
• Never 6% (2% in 2022, 6% in 2019)

I feel enthusiastic about my job:

• Always/Often 67% (58% in 2022, 74% in 2019)
• Sometimes 28% (42% in 2022, 24% in 2019)
• Never 5% (0% in 2022, 1% in 2019)

Practice being culturally competent and inclusive

On a score from 0 to 10, with 10 extremely confident and 0 not confident at all, the average confidence rating was 8, and over half (57%) scored themselves 8 or higher.

Download a printable copy of the infographics