Building Control Complaints
Complaints Process
We are committed to providing high-quality services. However, we understand that sometimes things can go wrong. If you are not satisfied with our services, we encourage you to let us know so we can address your concerns and improve our services.
How to Make a Complaint
-
Identify the Issue: Clearly describe the issue you are facing, including any relevant details such as dates, times, and the names of any staff members involved.
-
Contact Us: You can submit your complaint by emailing to buildingcontrol@coventry.gov.uk with your complaint details.
-
Acknowledgment: We will acknowledge receipt of your complaint within 5 working days.
-
Investigation: Our team will investigate your complaint thoroughly. This may involve reviewing records, speaking with staff members, and gathering additional information.
-
Response: We aim to provide a full response within 20 working days. If the investigation takes longer, we will keep you informed of the progress and the expected resolution date.
-
Resolution: Once the investigation is complete, we will inform you of the outcome and any actions we will take to address the issue.
Further Steps
If you are not satisfied with the outcome of your complaint, you can raise a formal corporate complaint. Details of which are held online Comments, compliments and complaints – Coventry City Council
Should you wish to make a complaint to the Building Safety Regulator, you can do so via their website Contact the Building Safety Regulator - GOV.UK
We value your feedback and are committed to resolving issues promptly and fairly. Thank you for helping us improve our services.