How will you decide if my needs are eligible for support?

Once we have identified what your needs are, we will use a set of rules to help us decide if you are able to get support from us. These are national rules and you may hear them called the “eligibility threshold” or “eligibility criteria”.

If any of your needs are currently being met by a carer or in any other way we will still consider whether those needs are eligible in case you need support in the future.

There are three questions we will consider:

  1. Are your needs related to a physical or mental impairment or illness?
  2. Because of your needs, are you unable to do two or more of the things listed below?
  3. And if so, is there, or is there likely to be a significant impact on your wellbeing?

If the answer to all three questions is yes, then you will have eligible needs for care and support.

This is the list of the things that we will look at in question 2:

  • eat properly and maintain proper nutrition
  • maintain personal hygiene
  • manage toilet needs
  • dress appropriately
  • able to use and move about the home safely
  • maintain a habitable home environment
  • maintain and develop relationships with family and friends
  • take part in any work, education, training or volunteering they may wish to
  • make use of necessary resources and facilities in the community, including public transport, recreational facilities or services
  • look after any children they have responsibilities for

You are assessed as being “unable” to do these things if:

  • you need help to do them
  • you can do them without help, but it causes you significant pain, distress or anxiety
  • you can do them without help but it could or does put yours or another person’s health and safety at risk
  • you can do them without help, but it takes you a lot longer than others

When looking at the impact on your wellbeing we will think about things like personal dignity, control over your day to day life, taking part in education, work or social activities, relationships with other people, having suitable accommodation, protection from abuse and neglect.

We might think the impact on your wellbeing is “significant” if it will have an important or a major effect on your daily life and independence.

If your needs change or vary from time to time because of your health or situation we will consider this when making decisions about whether you are eligible for support. 

How will I know about the decision?

After the assessment, we will write to you and explain our decision and the reasons behind it.

If you have eligible needs we will work with you to plan your care and support. This is explained in the next section.

If you do not have needs that are eligible we will give you information and advice about what care and support is available to help you. For example, this could be from local charities or voluntary organisations.

Adult Social Care Direct

Speech impairment, deaf or hard of hearing? You can call using Next Generation Text (also known as Text Relay and TypeTalk): Call 18001 024 7683 3003

Address: PO Box 15
Council House
Earl Street

Telephone: 024 7683 3003