Appeals against your Council Tax band

The Council does not set your Council Tax band. If you think your property is in the wrong council tax band you should contact the Valuation Office Agency.

Reconsiderations

If you think your Council Tax bill is wrong then please let us know as soon as possible. Please tell us why you think your bill is wrong but please continue to make your payments.

We will review your bill and issue a corrected bill if appropriate.

Appeal against your council tax liability

You can appeal against our decision if:

  • You think you should not be liable
  • You think the amount of the bill is incorrect
  • You think we should have awarded a discount, reduction or exemption
  • You think we have issued a completion notice incorrectly for a new or altered building.

Your appeal should explain what you wish to appeal and why you wish to appeal. Your appeal can be sent to counciltax@coventry.gov.uk or in the post to: Revenues and Benefits, Coventry City Council, PO Box 15, The Council House, Coventry. CV1 5RR

When we receive your appeal we will review your account and respond to you in writing. If we agree that your liability is incorrect we will issue a new bill. If we think our original decision is correct then we will write to you to explain why.

We are required to respond to appeals within 2 months but will normally respond to you sooner. If we do not respond to you within 2 months you can appeal directly to the Valuation Tribunal.

If you are not satisfied with our decision on your appeal you can appeal to the Valuation Tribunal within 2 months of our decision.

Council Tax

Open 9am-5pm Monday to Friday (excluding bank holidays) If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Please be advised that due to high demand, responses to correspondence, forms and emails can take up to 45 working days. Our Customer Services team is currently experiencing a high volume of calls, which are causing long waiting times. Where possible, use our online service to make a payment by debit or credit card which will be quicker and easier.

Address: PO Box 15
Coventry City Council
Council House
Coventry
CV1 5RR

Telephone: 024 7683 1111