Frequently Asked Questions (FAQ)
We want to support any applicant partners to understand the #CovConnects Device Bank process.
Please find below a collection of frequently asked questions.
If you have a question that does not appear on the list below, reach out to us over email at CovConnectsDigital@coventry.gov.uk
Who does the #CovConnects Device Bank support?
Currently, the #CovConnects Device Bank supports organisations that are based in Coventry that are voluntary, community, charity and social enterprise organisations to access digital devices, which can be distributed to communities and residents.
What type of devices does the #CovConnetcs Device Bank provide?
A range of devices are available as part of the initiative, including laptops and smartphones. You can apply for a minimum of 4 up to 20 devices in one application. The team will discuss this with you when you apply.
#CovConnects offers Mi-Fi Units, which are small, portable devices which allow people to use 4g to connect to the internet. Each of the units comes with 2 year's worth of unlimited data, enabling residents to connect to the digital world.
You can learn more about what type of devices #CovConnects offer on our page.
As a resident of Coventry can I apply for a single laptop?
Unfortunately no, you can find support using the #CovConnects Map:
The #CovConnects Map shows where you can access free digital support in your area. From free SIM cards with data thanks to the National Databank, to in-person skills sessions and more, there is something for everyone on the map. You can search by postcode to find the closest digital support in your area.
I would like to get in contact with #CovConnects before applying to get a better understanding about what #CovConnects offers. How do I do this?
Applicants are more than welcome to get in contact with #CovConnects before applying with any questions and queries you might have, via our email CovConnectsDigital@coventry.gov.uk
I need to reschedule my device collection, how do I do this?
If you miss your collection, it is important that you inform the #CovConnects team that you will not be able to collect your devices. This is so that we can reschedule a new collection date and time for you.
If you are unable to collect your device, please email the team at CovConnectsDigital@coventry.gov.uk
Can I donate devices/electronics to #CovConnects?
Currently, our Device Bank is not best suited to take in donations from residents.
You could look into recycling them safely. A great way to recycle any of your electronics safely can be found by looking on the Waste Electrical and Electronic Equipment (WEEE) page of the council website.
How can we get in touch with the #CovConnects team?
If you have a question regarding #CovConnects then please email the team at CovConnectsDigital@coventry.gov.uk
Our organisation needs help with supporting residents to get connected, how can #CovConnects help?
#CovConnects has a range of ways to support your organisation with connectivity. On the #CovConnects page we have a Connectivity and Equipment section. As well as Mi-Fi Units, which are from the #CovConnects Device Bank which you can find more information about places people can visit on the #CovConnects page. Furthermore, you can find information about the National Databank and who distributes free sim cards, on the #CovConnects page.
Our organisation needs help with assistive technology, how can #CovConnects help?
#CovConnects has a range of ways to support your organisation with pathways to assistive technology. On the #CovConnects page we have the Resources for Organisations section. Another great resource is the Ability Net website and you can also get in contact to with them through their helpline on 0300 180 0028.