Aim of the training resource 

At the One Coventry Cost of Living Forum, one of the actions identified and collectively agreed was to equip our workers and volunteers across the city to provide immediate help or signposting for residents with regard to cost of living support. A number of organisations volunteered to form a working group to consider how we can support the frontline and the residents of Coventry.  

These organisations include Central England Law Centre, Coventry Building Society, Coventry Citizens Advice, Coventry City Council and Grapevine. 

We have co-created the One Coventry frontline workers and volunteers FAQs to help our workers and volunteers across the city during conversations about the cost-of-living and what help is available. 

We know helping someone isn’t easy. To make it as easy as possible to use, we’ve broken it down into key questions someone might need urgent help answering, but we appreciate that these can also be interlinked. 

Anyone can be experiencing difficulties around the cost of living, but some people will experience them more acutely and may need more help. You may need to help these people access other more specialist help.

We all have a role in helping and we hope this resource can support you.