If a member of the public needs to use a phone urgently how can I help?

Members of the public can use a phone for free at any of the Family hubs in Coventry. Please note this is for UK calls only. 

If a member of the public hasn’t got access to the internet or needs access to the internet for work how can I help?

If someone wants to touch down there are various locations across the city with free wifi including Libraries, Family Hubs or Warm Welcome Spaces – A map of all locations is available on the Council’s website. 

If they are over 18 and from a low-income household, they are also eligible to access the National Databank.

If a member of the public needs to use a computer how can I help?

If a member of the public needs to use a computer there are a few options.

  • Libraries – People can drop in and use one for 15 minutes or they can book a 2-hour slot up to one week in advance. The person needs to be a library member and have a library card. A parental consent form must be completed for anyone under 16.
  • Family Hubs – People can drop in and use a computer during family hub opening hours. This doesn’t need to be booked. Devices and phones may also be charged. A parental consent form is not required for anyone under 16.

If a member of the public doesn’t have access to a scanner or printer how can I help?

  • Libraries - Scanning, printing, photocopying and faxing facilities are also available.  There are no charges for using a scanner and no printing charges for hearing or visually impaired or those claiming benefits. See a full range of charges
  • Family Hubs - Ask a member of staff at reception if you need to scan or print a document and they will be able to help you.

If a member of the public needs help to reduce their broadband bill, how can I help?

Anyone in receipt of Universal Credit or similar benefits may be able to cut their broadband costs by asking to be placed onto a social tariff. Please see the most recent guidance from Ofcom and a list of social tariff providers available.

You can also visit Citizens Advice for more information.

 If a member of the public needs help with their digital skills, how can I help?

If help is needed with basic digital skills such as, using a device for the first time, setting up an email, browsing the internet safely or accessing online services, members of the public can visit one of our friendly Digital Champions. Digital Champions are friendly volunteers who can support you in getting online in a safe environment. 

Digital drop-ins

Where: Central Library
When: Tuesdays10am – 12 noon
When: Saturdays 10am – 12 noon 

There is also a wide range of free digital skills courses available across Coventry provided by Adult Education. Simply choose ‘courses,’ and then select ‘ICT’ from the drop-down menu.

For further information contact Adult Education on 024 7697 5200 or email: