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Warm Homes: Local Grant

The Warm Homes: Local Grant [https://www.gov.uk/apply-warm-homes-local-grant]is being used to upgrade homes in Hillfields, Upper Stoke and Lower Stoke to improve homes through retrofit. These home improvements will make homes warmer, more energy efficient and help to lower energy bills. 

What is retrofit?

Retrofit means adding upgrades like insulation, draught-proofing, and better heating systems to reduce heat loss and could help to save money on energy bills.

How does the funding work?

Through the Warm Homes Local Grant [https://www.gov.uk/apply-warm-homes-local-grant], there is £3.6 million of funding to help us retrofit homes in Hillfields, Upper Stoke and Lower Stoke. It’s important to know that funding is limited and that this project is part of a bigger aim to make homes in Coventry more energy efficient. Depending on eligibility and property needs, the energy saving upgrades you could receive may be free.

If you do not meet the eligibility requirements for the Warm Homes Local Grant, there is energy advice and support [https://www.coventry.gov.uk/home-energy-warmth/keeping-coventry-warm] available to you. 

What happens when you sign up?

  • You will then get a call with an expert at E.ON, our Strategic Energy Partner.  

  • A retrofit assessor will visit your home

  • If your home qualifies and funding is available, someone will contact you to find out what is available and start the work

Signing up doesn’t guarantee funding, but it’s the first step to being considered.

Get involved 

Register your interest [https://www.eonenergy.com/grant-finder.html] today. 

Upcoming Events

  • Friday 10 April 2026 - 'Green Doctors' event at Primrose Hill Park from 10am to 12noon - come along for flower planting, nature trails and more activities.
  • Saturday 25 April 2026 - Family Fun Day at City Farm from 11am to 3pm 
  • Friday 10 April and Friday 24 April - We will be at Harmony Family Hub from 11am to 2.30pm to discuss and answer any questions.

Contact us 

For more information or if you have any other questions:

E-mail: WarmHomes@coventry.gov.uk [mailto:WarmHomes@coventry.gov.uk]

Act On Energy [https://www.actonenergy.org.uk/area/coventry] are working closely with us and can support with general energy advice and information on the Warm Homes Local Grant. 

Phone Act On Energy at: 0800 988 2881.

You can also speak with a member of our Sustainability team at: 024 7697 5244

Warm Homes: Local Grant Privacy Notice

Privacy Notice – Warm Homes Local Grant & Hillfields Neighbourhood Improvement Projects

This privacy notice explains how your personal information is used when you take part in Warm Homes Local Grant or Hillfields Neighbourhood Improvement schemes delivered in Coventry.

These schemes are delivered by Coventry City Council, working with partners including:

  • West Midlands Combined Authority (WMCA)
  • Act on Energy
  • E.ON
  • Installers, assessors and accreditation bodies
  • Government departments such as the Department for Energy Security and Net Zero (DESNZ)

We are committed to being open, fair and transparent about how we use your data.

Who is responsible for your data?

Different organisations may act as data controllers for different parts of the service.

  • Coventry City Council – lead delivery authority
  • West Midlands Combined Authority (WMCA) – scheme administrator and funder
  • Act on Energy – customer support, advice and engagement
  • E.ON – delivery partner for installations

Each organisation must follow UK data protection law (UK GDPR and the Data Protection Act 2018).

Why we collect your information

We only collect personal information that we need in order to:

  • Check whether you are eligible for support
  • Arrange assessments, advice and installation works
  • Deliver grants or funded improvements
  • Monitor and evaluate how well schemes work
  • Prevent fraud and duplicate claims
  • Meet legal, audit and reporting requirements
  • Improve future energy efficiency programmes
  • Contact you for optional evaluations or surveys

What information we may collect

If you are a resident or householder

We may collect:

  • Your name, address, phone number and email
  • Information about your home (for example size, type, EPC rating)
  • Energy assessment data (such as SAP assessments)
  • Details of installed measures (type, cost, manufacturer)
  • Household eligibility information (for example income band)
  • Expected energy bill, carbon and comfort improvements
  • Smart meter data or sensor readings (where applicable)
  • Survey responses (including optional health and wellbeing questions)
  • Your contact details if you choose to take part in evaluations

Special category (sensitive) data

In limited cases, we may process sensitive information such as:

  • Health or disability information (only if relevant and often optional)

This information is handled with extra care and only used where necessary and lawful.

Our legal basis for using your data

We process your data because:

  • It is needed to carry out our public task
  • It is required to comply with legal obligations
  • You have given consent (for example, for sensors, surveys or research)

You can withdraw consent at any time where consent is the legal basis.

Who we share your information with

We only share information where necessary and on a need‑to‑know basis.

This may include:

  • Coventry City Council teams
  • West Midlands Combined Authority
  • Act on Energy
  • E.ON and their installers, assessors and subcontractors
  • Accreditation bodies (such as TrustMark and MCS)
  • Government departments including DESNZ
  • Researchers and evaluators (often using anonymised data)
  • Technology providers (such as Microsoft or Amazon Web Services)

We do not sell your data.

How your data is kept safe

  • Access is limited to trained and authorised staff
  • Strong technical and organisational security measures are in place
  • Partners must meet strict data protection requirements

How long we keep your data

We keep your information only as long as necessary, including:

  • Typically up to 7 years after the end of a scheme for audit and legal purposes
  • Some WMCA programme data may be kept up to 10 years
  • Data may be anonymised for research and evaluation

Your rights

You have the right to:

  • See the information we hold about you
  • Ask for incorrect information to be corrected
  • Ask us to delete your data (where legally allowed)
  • Ask us to limit how your data is used
  • Object to certain types of processing
  • Ask for your data to be transferred
  • Ask for human review of automated decisions (if applicable)

How to contact us about your data

Coventry City Council

Email: dpoteam@coventry.gov.uk [mailto:dpoteam@coventry.gov.uk]

West Midlands Combined Authority

Email: information.officer@wmca.org.uk [mailto:information.officer@wmca.org.uk]
Telephone: 0345 303 6760

Act on Energy

Email: administration@actonenergy.org.uk [mailto:administration@actonenergy.org.uk]
Telephone: 0800 988 2881

Complaints

If you are unhappy with how your data is handled, you can complain to:

Information Commissioner’s Office (ICO) [https://www.ico.org.uk]
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this notice

This notice is reviewed regularly and updated when needed.

Last updated: April 2026

Please read the privacy notices of our partners:

 

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