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Warm Homes: Local Grant

We are working with E. ON and Act on Energy to help eligible people in Hillfields, Upper Stoke and Lower Stoke get free help to improve their homes.

Your home could get improvements, such as wall insulation, solar panels or a heat pump.

These upgrades could help make your home:

  • warmer in winter
  • more comfortable all year round
  • cheaper to run.

You won't have to pay anything. There are no hidden costs, and you won't need to change your energy supplier.

Could you get help?

If you own your home or rent from a private landlord, you could qualify. You just need to answer a few questions.

Take the survey on the E.ON website [https://www.eonenergy.com/grant-finder.html].

It only takes a few minutes to find out if your home could get help, and the upgrades could benefit you for years to come.

Warm homes

Tel: 0800 988 2881 - Act on Energy

A step-by-step guide

At every stage of the process, we’re here to support you.

Your step-by-step guide to getting a warmer home:

An infographic showing the process for applying for a warm homes grant

  1. Fill out a few details on the E. ON website to register your interest
  2.  Have a chat with a friendly adviser to find out more and arrange a visit
  3.  An expert comes to your property and carries out an assessment
  4. It then takes a couple of weeks to come up with a tailored plan
  5. Plans are finalised and approved
  6. An installation date is set
  7. Our experts carry out the work. This usually takes a week.
  8. You enjoy a warmer home!

Got a question about anything? Just email WarmHomes@coventry.gov.uk [mailto:WarmHomes@coventry.gov.uk]

Warm homes

Tel: 0800 988 2881 - Act on Energy

Hear from people who’ve had support

Local people throughout your area are already benefiting from the scheme.

This is Lisa. She lives in Hillfields and was one of the first people to have upgrades on her home.

Watch the video to hear how she found the experience.

Warm homes

Tel: 0800 988 2881 - Act on Energy

Information for landlords

Get a grant to improve your properties.

Landlords in Hillfields, Upper Stoke or Lower Stoke are currently signing up for this project.

Through the project, landlords can get cheaper access to improvements, such as wall insulation, solar panels or a heat pump.

The improvements are dependent on your property and are designed to increase its Energy Performance Certificate (EPC) rating to a minimum of C.

The project will cover 70% of the total cost of these upgrades. Meaning you only have to cover the remaining 30%.

The Renters’ Rights Act means landlords will need to upgrade properties to meet EPC and C.

So why not take advantage of this project and future proof your properties now.  

Eligibility criteria

To qualify for the scheme:

  • the property must currently have an EPC rating of D or E, subject to exemptions,
  • your tenants must qualify for funding
    • The household must earn less than £36,000 a year or receive benefits.
    • The property must be within an area marked as 1-2 on the Index of Multiple Deprivation.

Next steps

To check eligibility, ask your tenant to fill out this survey on the E. ON website [https://www.eonenergy.com/grant-finder.html]. 

If you have any questions, call contact E.ON’s Advice Team on: 0333 202 4820.

Warm homes

Tel: 0800 988 2881 - Act on Energy

Warm Homes: Local Grant Privacy Notice

Privacy Notice – Warm Homes Local Grant & Hillfields Neighbourhood Improvement Projects

This privacy notice explains how your personal information is used when you take part in Warm Homes Local Grant or Hillfields Neighbourhood Improvement schemes delivered in Coventry.

These schemes are delivered by Coventry City Council, working with partners including:

  • West Midlands Combined Authority (WMCA)
  • Act on Energy
  • E.ON
  • Installers, assessors and accreditation bodies
  • Government departments such as the Department for Energy Security and Net Zero (DESNZ)

We are committed to being open, fair and transparent about how we use your data.

Who is responsible for your data?

Different organisations may act as data controllers for different parts of the service.

  • Coventry City Council – lead delivery authority
  • West Midlands Combined Authority (WMCA) – scheme administrator and funder
  • Act on Energy – customer support, advice and engagement
  • E.ON – delivery partner for installations

Each organisation must follow UK data protection law (UK GDPR and the Data Protection Act 2018).

Why we collect your information

We only collect personal information that we need in order to:

  • Check whether you are eligible for support
  • Arrange assessments, advice and installation works
  • Deliver grants or funded improvements
  • Monitor and evaluate how well schemes work
  • Prevent fraud and duplicate claims
  • Meet legal, audit and reporting requirements
  • Improve future energy efficiency programmes
  • Contact you for optional evaluations or surveys

What information we may collect

If you are a resident or householder

We may collect:

  • Your name, address, phone number and email
  • Information about your home (for example size, type, EPC rating)
  • Energy assessment data (such as SAP assessments)
  • Details of installed measures (type, cost, manufacturer)
  • Household eligibility information (for example income band)
  • Expected energy bill, carbon and comfort improvements
  • Smart meter data or sensor readings (where applicable)
  • Survey responses (including optional health and wellbeing questions)
  • Your contact details if you choose to take part in evaluations

Special category (sensitive) data

In limited cases, we may process sensitive information such as:

  • Health or disability information (only if relevant and often optional)

This information is handled with extra care and only used where necessary and lawful.

Our legal basis for using your data

We process your data because:

  • It is needed to carry out our public task
  • It is required to comply with legal obligations
  • You have given consent (for example, for sensors, surveys or research)

You can withdraw consent at any time where consent is the legal basis.

Who we share your information with

We only share information where necessary and on a need‑to‑know basis.

This may include:

  • Coventry City Council teams
  • West Midlands Combined Authority
  • Act on Energy
  • E.ON and their installers, assessors and subcontractors
  • Accreditation bodies (such as TrustMark and MCS)
  • Government departments including DESNZ
  • Researchers and evaluators (often using anonymised data)
  • Technology providers (such as Microsoft or Amazon Web Services)

We do not sell your data.

How your data is kept safe

  • Access is limited to trained and authorised staff
  • Strong technical and organisational security measures are in place
  • Partners must meet strict data protection requirements

How long we keep your data

We keep your information only as long as necessary, including:

  • Typically up to 7 years after the end of a scheme for audit and legal purposes
  • Some WMCA programme data may be kept up to 10 years
  • Data may be anonymised for research and evaluation

Your rights

You have the right to:

  • See the information we hold about you
  • Ask for incorrect information to be corrected
  • Ask us to delete your data (where legally allowed)
  • Ask us to limit how your data is used
  • Object to certain types of processing
  • Ask for your data to be transferred
  • Ask for human review of automated decisions (if applicable)

How to contact us about your data

Coventry City Council

Email: dpoteam@coventry.gov.uk [mailto:dpoteam@coventry.gov.uk]

West Midlands Combined Authority

Email: information.officer@wmca.org.uk [mailto:information.officer@wmca.org.uk]
Telephone: 0345 303 6760

Act on Energy

Email: administration@actonenergy.org.uk [mailto:administration@actonenergy.org.uk]
Telephone: 0800 988 2881

Complaints

If you are unhappy with how your data is handled, you can complain to:

Information Commissioner’s Office (ICO) [https://www.ico.org.uk]
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this notice

This notice is reviewed regularly and updated when needed.

Last updated: May 2026

Please read the privacy notices of our partners:

Warm homes

Tel: 0800 988 2881 - Act on Energy

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