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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

Read our latest update



COVID-19 (coronavirus)

We continue to offer case management/support for our homeless customers that have a live case with us. Customers can expect a normal service with regular contact from their housing officer and can continue to contact their housing officer through the agreed contact methods.

We are taking calls from people who have nowhere safe to stay and from those who are threatened with homelessness – this service is business as usual with all contact taking place via the phone. The number to call is 024 7683 4025.

View our online advice and support for all other enquiries.

Homelessness Prevention Service

Legislation and how we can help.

Rent top-up scheme for landlords

About the scheme and how you can join.

Financial difficulty and arrears

Find out where to get help if you are struggling to pay rent or other bills.

Eviction and landlord problems

Advice and support if you are being evicted or having trouble with your landlord.

Relationship breakdown

Get help if your relationship has broken down and you are threatened with homelessness.

Abuse, violence and threats

What to do if you’re at risk of homelessness because of domestic violence or abuse.

Young people and care leavers

Find out what to do if you’re a young person and you have to leave home or are already homeless.

Prison leavers

Advice and support if you are someone who’s just left prison and don’t have anywhere to live.

Leaving the Armed Forces

Advice and support if you think you will be homeless after leaving the army.


Rough sleeping

Find out how to get help if you’re sleeping rough.

Struggling with mental health

How to access mental health services.

Asylum seekers, refugees and migrants

Advice and support about eligibility and housing. 

Homeless after leaving hospital

Find out what to do if you have nowhere to live after leaving hospital.

Data protection

Our homelessness privacy notice and data protection guidance from the MHCLG.

Homelessness Directory

A directory of advice and support services for people in housing need.

Help with substance abuse

Where to get help if you have a drug or alcohol problem.

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