Homelessness

Homelessness advice

COVID-19 (Coronavirus)

We continue to offer case management/support for our homeless customers that have a live case with us. Customers can expect a normal service with regular contact from their housing officer and can continue to contact their housing officer through the agreed contact methods.

If you are at risk of becoming homeless, you can tell us online by registering on our customer portal and completing a self referral form. If you need guidance on how to register, please see our step by step guide.  Once you have completed your referral, we will contact you within 3 working days.

If you have nowhere safe to stay tonight, please call us on 024 7683 4025.

 

Our homelessness services have changed due to the implementation of the Homelessness Reduction Act. Coventry City Council now has a duty to help all eligible customers, rather than just those with a priority need for accommodation.  

The legislation adds two new duties:

The Duty to Prevent Homelessness: We will help people at risk of losing suitable accommodation if they are threatened with homelessness within 56 days. We will attempt to prevent you losing your accommodation or help you plan a move to new accommodation. We may be able to help with benefits and discretionary payments to top up rent. We will also help people on receipt of an eviction notice from their landlord rather than asking them to come back when they have a bailiff's date.

The Duty to Relieve Homelessness: We will help all those who are homeless to secure suitable accommodation, regardless of whether they are intentionally homeless or in priority need. This duty applies for 56 days. This means that all eligible households are offered help to find a home. Local connection may be considered during this duty. Priority need may be taken into account to decide whether interim accommodation is owed. 

If neither of the above duties prevent or relieve homelessness, then those in priority need retain their right to be rehoused, but non-priority households will not be entitled to further help under the main housing duty.  For more information see the government's guidance on the new legislation. Find out more information on priority need.

What this means for you

Please don't wait until you are homeless before asking us for advice and help. The earlier you approach the Council, the more likely we'll be able to resolve your housing issues before you are made homeless. 

The service can: 

  • Provide housing advice and support
  • Provide advice on benefits and finance
  • Refer you to specialised advisory and support services
  • Work with you to create a tailored housing plan with steps towards securing a permanent home
  • Organise mediation with a landlord to prevent eviction
  • Provide interim accommodation if you meet the criteria
  • Give guidance on accessing the private rented sector and Coventry Homefinder
  • Discuss and advise on other circumstances and issues relating to you housing situation

How to contact the Homelessness Advice Service

If you are at risk of becoming homeless, you can tell us online by registering on our customer portal and completing a self referral form. If you need guidance on how to register, please see our step by step guide. 

Once you have completed your self referral, we will contact you within 3 working days to discuss your situation. We'll be able to provide you with advice over the phone and if required, will book you an appointment with a member of our team to discuss your situation in more detail. 

 

Homelessness Advice Service

Email: [email protected]

Tel: 024 7683 4025

Customer Service Centre
Broadgate House
Broadgate
Coventry
CV1 1FS

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