Onsite Curriculum Support Technician
Our curriculum network support service is provided by a team of highly skilled technicians and server management specialists. Working across the City Council’s End User Device and Infrastructure Operations teams, our staff have the knowledge required to provide a high-quality service to schools using modern infrastructure.
The service is aimed at schools who have a requirement for a dedicated technician, who will work with you and your staff directly to support and improve the use of technology within your school. The service is flexible allowing you to select a length of time and cover that suites your school’s individual needs. Our technicians are backed up by a team of specialists who provide remote over the phone support when your technician is not on site, ensuring continuity of service.
As part of this service, ICT & Digital will
- Give advice to ICT co-ordinators, Head teachers and school leaders on how to develop their curriculum ICT systems most effectively.
- Demonstrate to school staff the use of equipment, software, and communications during their regular visit.
- Assist the school on ICT curriculum related matters and planning future projects and ICT purchases where applicable.
- Liaise on your behalf with 3rd party support agencies, where appropriate i.e., Stone Computers, Capita etc.
- Endeavour to assist in problem solving of unfamiliar software.
- Perform regular maintenance of supported equipment, desktops, laptops, printers, projectors etc.
This service is specifically designed for schools who have separated Admin and Curriculum IT Networks.
Service Description
The Curriculum Support Service provides the following key features to support your school’s use of technology within your classrooms:
- Dedicated ICT Support Technician Onsite in School
- General ICT Tasks, Advice and Guidance
- Support for Curriculum Server
- Support for Curriculum Devices
- Support for Printers
- Support for Audio Visual Kit such as interactive whiteboards, display screens and projectors
The following is a description of the services provided as part of this service element.
Service Availability and Duration
The Dedicated ICT Technician Service is provided to schools during School Term Time only, up to 39 weeks per year. The service is offered in the following varieties:
- Scheduled half day (3 hours) on site/remote support pre-scheduled day for 18 weeks (fortnightly).
- Scheduled half day (3 hours) on site/remote support pre-scheduled day for 39 weeks (weekly).
- Scheduled full day (6 hours) on site/remote support pre-schedule day for 18 weeks (fortnightly).
- Scheduled full day (6 hours) on site/ remote support pre-scheduled for 18 weeks (fortnightly).
- Scheduled full day (6 hours) on site/remote support pre-scheduled day for 39 weeks (weekly).
Other elements of support, such as access to the service desk are available during the standard ICT & Digital opening hours.
More information
For more information, please read the service catalogue document for this service and the main ICT & Digital SLA document.
- Onsite Curriculum Support Technician Service Catalogue
- Or call us on 024 7678 6620 or email ictschoolreply@coventry.gov.uk
Pricing and how to purchase
The pricing for this service is a flat rate per school. You can obtain a price from the Services to Schools website.