SLA Documents
Our SLA documents detail the services we provide, and what you can expect from us.
How to read the SLA Documents
We have produced an overarching SLA Document that covers the service standards and events such as what happens when you contact us, our responsibilities, your responsibilities, data protection, duration of the service etc.
For each individual service, there is a shorter Service Catalogue which provides detailed information about the services we offer and how those services work, they include details of the included elements, and anything which is specifically excluded or chargeable above the SLA agreement.
The overarching SLA document should be read together with the service catalogues for the individual services. Customers purchasing multiple services should read all the service catalogues for each individual service they purchase.
If you have any questions, please do not hesitate to contact us.
Service Level Agreement Documents for the SLA Year 1 April 2022 - 31 March 2023
Individual Service Catalogues
- Admin Server Support
- Admin Workstation Support
- Anti Virus
- FMS Support Service
- Impero EdProtect
- ISP Service (Filtered)
- ISP Service (Un-Filtered)
- On Site Curriculum Technician Service (formerly known as Curriculum Network Support)
- Pay360 Support
- Safe Data Storage
- SIMS .net 7 Support
- SIMS and FMS Maintained Licences
- Training and Events
Service Level Agreement Documents for the SLA Year 1 April 2023 - 31 March 2024
Individual Service Catalogues
- Admin Server Support
- Admin Workstation Support
- Anti Virus
- Arbor Support Service (new service)
- Bromcom Support Service (new service)
- FMS Support Service
- Impero EdProtect
- ISP Service (Filtered)
- ISP Service (Un-Filtered)
- On Site Curriculum Technician Service (formerly known as Curriculum Network Support)
- Pay360 Support
- Safe Data Storage
- SIMS .net 7 Support
- SIMS and FMS Maintained Licences (service withdrawn)
- Training and Events