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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

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Join, find, use

Renew your library card

You can renew your library card;

How to renew your library card

Renew your library card online via the website

Temporary renewal

If your library card has expired within the last 90 days you can renew your library card for 28 days online via the website.

  • You will need your library card number (the 14-digit number on the back of your library card)
  • You will need your PIN (a 4-digit number you will have been issued with when you joined the library). Don’t know your PIN? Request your PIN. If you need your PIN urgently, phone any library during opening hours.

Renew your library card over the phone

  • Phone any library during opening hours. Don’t know a library phone number? Find a library.
  • You will need your library card number (the 14-digit number on the back of your library card)
  • You will need to confirm security details over the phone (name, address, date of birth)

If the security details (name, address, date of birth) you provide over the phone do not match the security details held on your record, we are unable to proceed with this transaction as we cannot verify your identity.

Renew your library card in person at the help desk

Please note: renew your library card in person at the help desk is unavailable during express service. This applies to Central Library only (from 1 July 2019). Limited service is available during these opening hours.

  • Visit any library during opening hours. Don’t know where the library is? Find a library.
  • Go to the help desk
  • You will need your library card to renew your library card

Help

How do I know if I need to renew my library card?

If you use our online services, you will notice that the library card number and PIN you use will stop working suddenly. If you know you are not blocked for owing us money, or having overdue items on your ticket, then your card probably needs to be renewed.

See ticket types for information about how long library cards are valid for.

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