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Join, find, use

Request or change your PIN

Request your PIN

You can request your PIN;

  • online via the website
  • over the phone
  • in person at the help desk

How to request your PIN 

Request your PIN online via the website 

  • Go to the online form website
  • You will need your library card number (the 14-digit number on the back of your library card)
  • You will need to confirm security details (name, address, date of birth)
  • You must provide us with a valid email address

If the security details (name, address, date of birth) you provide online via the website do not match the security details held on your record, we are unable to proceed with this transaction as we cannot verify your identity.

Request your PIN over the phone

  • Phone any library during opening hours. Don’t know a library phone number? Find a library.
  • You will need your library card number (the 14-digit number on the back of your library card)
  • You will need to confirm security details over the phone (name, address, date of birth)

If the security details (name, address, date of birth) you provide over the phone do not match the security details held on your record, we are unable to proceed with this transaction as we cannot verify your identity.

Request your PIN in person at the help desk

Please note: request your PIN in person at the help desk is unavailable during express service. This applies to Central Library only (from 1 July 2019). Limited service is available during these opening hours.

  • Visit any library during opening hours. Don’t know where the library is? Find a library.
  • Go to the help desk
  • You will need your library card to request your PIN

Change your PIN

You can change your PIN;

  • online via the website

How to change your PIN

Change your PIN online via the website

  • Go to the online catalogue website and login to your account
  • You will need your library card number (the 14-digit number on the back of your library card)
  • You will need your PIN (a 4-digit number you will have been issued with when you joined the library). Don’t know your PIN? Request your PIN. If you need your PIN urgently, phone any library during opening hours.

 

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