Mental health service information during COVID-19 (Coronavirus)

Support for young people

Children and Young Person Advice Helpline number to support crisis intervention and prevent mental health crisis

Coventry and Warwickshire Partnership NHS Trust (CWPT) want to support you during the difficult times we are facing due to the COIVID-19 situation. To do this we have developed a 24 hour 7 day a week telephone Advice Helpline run by qualified mental health clinicians to be there for you to contact when you need.  We know that the feelings you may be experiencing at such difficult times are frightening and can make you feel that your emotional wellbeing is in crisis. We know that these emotions can lead to a mental health crisis which often means that you no longer feel able to cope or be in control of your situation. You may feel great emotional distress or anxiety, cannot cope with day-to-day life, intense sadness and may be thinking about suicide or self-harm or experiencing thought disorientation that can feel like hallucinations or hearing voices.

We want to be there for you to support and give advice, to work with you to feel more able to be in control of your emotions and manage the distress you are feeling together with you.

Children and Young People's Specialist Mental Health service in CWPT have with the current crisis team worked together to develop a Children and Young Person's response that will allow us to support you 24 hours 7 days a week and where needed continue to support you within the Rise Mental Health and Emotional Wellbeing service directly for Children and Young People.

Contact details

Freephone number for Rise Crisis services, available 24/7 Tel: 08081 966798 (select option 2).

What to expect when you call

The mental health clinician who you speak to will want to know about you and will ask you some questions to help understand your feelings and emotions. They are doing this to help understand how to best help you and make sure that they get the right support for you.

Listening to you is so important and hearing your voice in terms of what you are experiencing, the feelings and the situation.

We may ask you about your family and the adults who are able to also support you or be part of your coping plan. This may mean we need to speak to an adult in your house as well but we will do this with you.

At times we may need to call you back to offer ongoing support and advice to do this we will need to have a contact number.

We also may need to think with you about other agencies that can support you but we will talk these suggestions through with you and or the adults you feel able to involve.

Most importantly we want to be able to offer advice and support over the phone as you need it to prevent a crisis feeling becoming too overwhelming.

As well as our 24 hour 7 day a week phone advice helpline we have also been working hard to provide resources on line to provide more direct advice and guidance. 

We acknowledge that these COVID-19 times are presenting challenges for all of us and we want to make sure that we are reaching out to you all - children and young people,  parents, career’s and families.

On the Rise website you will find a wealth of up to date links, advice, guidance and support to help support during these times.

In addition the following resources are available to all to telephone or contact via their website that are children and young people focused.

Young Minds parent helpline


Opening hours: Weekdays 9am – 10pm, Weekend / bank holidays 2pm – 10pm



ChatHealth is a confidential text messaging service that enables children and young people (aged 11-18) to contact their local public health nursing (school nursing) team and health visiting.

This service is provided by Coventry Family Health and Lifestyles Service:

  • Parent text 07507 329114
  • Young People text 07507 331949


Updated 21 April

Rise is a family of NHS-led services providing emotional wellbeing and mental health services for children and young people in Coventry and Warwickshire.

Rise are continuing to strive to deliver child-centred care and the best possible outcomes for children, young people and their families under the current circumstances.  

It is their intention to cause as little disruption as possible and apologise in advance for any inconvenience that you may experience during this time.

Accessing Rise: Making a referral during the COVID-19 UK response

Rise continues to support children and young people. You can make a referral to Rise via the Rise Navigation Hub on 0300 200 2021 Monday to Friday between 8am and 6pm.

For urgent calls, for children and young people who are experiencing a mental health crisis contact the Freephone number for Rise Crisis services, available 24/7 Tel: 08081 966798 (select option 2).

This service is available 24 hours a day, 7 days a week, with an advice-only service outside the core hours of 8am-8pm.

24/7 Support available through

If you are concerned about a child or young person’s emotional wellbeing, we recommend that you use the Dimensions Tool. This offers immediate support and guidance, tailored to the child’s needs based upon completion of a questionnaire.

Also check out their resources section. As well as gathering resources from local and national organisations, Rise have created new videos, factsheets which are constantly being updated.

Community-based events, professional training and consultations

In line with Government advice, to limit the spread of COVID-19 (Coronavirus), coffee mornings, workshops and drop-in events are no longer taking place. Rise are still available via telephone for professional consultations and parent-carer consultations.

If the child or young person lives in Coventry call 024 7696 1476

If the child or young person lives in Warwickshire call 07917 504682 or email [email protected]

Appointment at Rise Clinics

To keep young people, families and staff as safe as possible during the development of the COVID-19 (coronavirus) outbreak, as per national guidance, Rise are moving the majority of appointments to the telephone. A member of the team will be in contact to confirm the details. There’s no need to call Rise's Navigation Hub to confirm your appointment, as Rise will contact you.

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