Once we have identified what your needs are, we will use a set of rules to help us decide if you are able to get support from us. These are national rules and you may hear them called the “eligibility threshold” or “eligibility criteria”.
If any of your needs are currently being met by a carer or in any other way we will still consider whether those needs are eligible in case you need support in the future.
There are three questions we will consider:
If the answer to all three questions is yes, then you will have eligible needs for care and support.
This is the list of the things that we will look at in question 2:
You are assessed as being “unable” to do these things if:
When looking at the impact on your wellbeing we will think about things like personal dignity, control over your day to day life, taking part in education, work or social activities, relationships with other people, having suitable accommodation, protection from abuse and neglect.
We might think the impact on your wellbeing is “significant” if it will have an important or a major effect on your daily life and independence.
If your needs change or vary from time to time because of your health or situation we will consider this when making decisions about whether you are eligible for support.
After the assessment we will write to you and explain our decision and the reasons behind it.
If you have eligible needs we will work with you to plan your care and support. This is explained in the next section.
If you do not have needs that are eligible we will give you information and advice about what care and support is available to help you. For example, this could be from local charities or voluntary organisations.