Find out if you are eligible and how to apply
Will I be eligible for mobility credits?
To be eligible for Mobility Credits you need to be a resident of the one of following new developments.
- Colliery Sports Club – FUL/2020/2615 (56 dwellings)
- DWH/Barratt – FUL/2020/0748 (444 dwellings)
- Richborough Estates/Countryside – OUT/2022/0712 (290 dwellings)
- Richborough Estates/Countryside – OUT/2022/0713 (260 dwellings)
- Bellway – OUT/2019/0022 (550 dwellings)
- Thomson’s Farm Lioncourt/Bloor Homes – OUT/2019/0484 (up to 500 dwellings)
- Lagan Homes – FUL/2020/1992 (60 dwellings)
- Eastern Green SUE – OUT/2018/3225 (2400 dwellings)
- Elm Fields Farm (Wigston Road) – OUT/2021/0012 (150 dwellings)
- Clowes Land – OUT/2021/2411 (Up to 223 dwellings)
- Meggitt Phase B – FM/2020/0668
- Abbotts Lane – OUT/2021/3576
- Piper Homes – FUL/2020/1059 (115 dwellings)
- Sutton Stop – OUT/2021/3041 (Up to 262 dwellings)
Mobility credits development sites maps
In most cases, the first household to move into each new home built in each of the developments listed above will receive the Mobility Credits. These are provided at no cost to the residents receiving them. While the value of the credits will vary between developments, it is generally likely to be between £400 and £1,200 per eligible household.
What to do if you think you may be eligible for Mobility Credits
If you think you may be eligible for Mobility Credits, please email mobilitycredits@coventry.gov.uk [mailto:mobilitycredits@coventry.gov.uk], or phone 02476 978930 with your name, address, and a contact telephone number and a member of the team will contact you to discuss your eligibility and options.
Mobility Credits
Find out how to use your Mobility Credits to pay for transport services
How can I spend my Mobility Credits?
To use buses
To use your Mobility Credits on any bus in the West Midlands, simply tap your Swift Card loaded with your credits on the card reader when you board the vehicle. You will automatically be charged for the cheapest suitable type of ticket for your journey, or journeys, and the fare will be deducted from your Mobility Credits balance.
To use West Midlands Metro
To use your Mobility Credits on West Midlands Metro, simply tap your Swift Card on the reader or present your card when requested.
To use trains
To use your Mobility Credits to travel by train you need to use your Swift Card to buy a ticket from either a railway station ticket office or ticket machine, prior to boarding a train.
To pay for a cycle
To exchange some or all of your Mobility Credits for a voucher to pay for a cycle and cycle accessories, please contact the team by email at mobilitycredits@coventry.gov.uk [mailto:mobilitycredits@coventry.gov.uk] where this can be arranged.
Can I pay for the travel of other members of my household?
You can use your credits to pay for your own travel and the travel of others in your household (people who live with you), within the West Midlands area.
Mobility Credits
Why we are providing Mobility Credits
Mobility Credits aim to provide a range of alternative transport options to residents, helping to make new developments more sustainable. They act as an incentive, encouraging people to travel by public transport, walking and cycling and to reduce their car use – thereby reducing congestion, improving air quality and helping to tackle climate change.
Why is this important?
Mobility Credits are one part of a wider Council strategy to change the way people travel to, from and around Coventry.
The Coventry Transport Strategy [https://www.coventry.gov.uk/transport-strategy-2], which was approved in 2022, sets out these plans in more detail. As well as introducing incentives, like Mobility Credits, to encourage residents to change their travel habits, these plans also include making major improvements to the city’s public transport network and creating a more suitable environment for walking and cycling. The changes are important because current levels of car travel – currently the dominant mode of travel in the city – will not be sustainable in the future.
The Strategy therefore aims to reduce this and to prioritise more sustainable modes of transport. This change is intended to help address a number of challenges including, for example:
- tackling climate change
- improving the health of local people, by reducing air pollution associated with congestion and encouraging higher levels of ‘active travel’
- preventing road traffic accidents
- supporting the city’s economy, and
- meeting the additional travel demand from new homes, in a way that does not lead to increased congestion and air pollution.
Who pays for Mobility Credits?
Mobility Credits are provided at no cost to the households receiving them.
They are funded by developers, as a condition of their planning permission. For this reason, only residents moving into new built homes in specific parts of the city are eligible to receive them.
While the value of the credits will vary between developments, it is generally likely to be between £400 and £1,200 per household.
Mobility Credits
Mobility Credits privacy notice
Coventry City Council will use your personal information to allocate credits to eligible households under the Mobility Credits scheme. We will work with Transport for West Midlands, Halfords and Cycle King - Hawk Cycles Coventry to provide Mobility Credits services.
We will also share information about you with Transport for West Midlands, Halfords, and Cycle King - Hawk Cycles Coventry in order to ensure that the correct credit can be allocated to eligible households with the aim of encouraging sustainable travel journeys through walking, wheeling, cycling, and public transport.
Only after obtaining your consent, we will share with Transport for West Midlands your name and Swift card number only. This will allow Coventry City Council and Transport for West Midlands to allocate funds to your account.
Only after obtaining your consent, we will share with either Halfords or Cycle King - Hawk Cycles Coventry (depending on the choice of the resident) your name and address only. This will allow Coventry City Council and Halfords or Cycle King - Hawk Cycles Coventry to generate a voucher which can be used for the purchase of a cycle and associated equipment such as helmets, clothing or lighting.
More details about how we use information about you can be found in the full privacy notice [https://www.coventry.gov.uk/freedom-information-environmental-information-regulations/coventry-city-council-privacy-notice].
Last Review: June 2025