Short Breaks

Compliments and comments

We work hard to provide effective, efficient and good quality services to all our customers, and the best way of doing this is by listening to you when we get things right – or wrong.

If you would like to provide feedback or send a compliment about a staff member please complete the form.

Complaints

Who can make a complaint? 

• A person who receives or had received a service provided by Children's Services 

• A person who is affected, or likely to be affected, by our actions, omissions or decisions 

• A person acting on behalf of a person described above who: is unable to make the complaint themselves because of lack of physical or mental capacity 

• Has asked that person to act on their behalf (written and signed consent is required for this) 

• You can also call Barnardo’s on 024 7637 2596 who will act as your advocate and help you to make your complaint 

If you are not happy with the response received, you can contact the Local Government and Social Care Ombudsman. The Ombudsman is an independent person who investigates many types of complaints about local councils, The Ombudsman will usually only consider a complaint after we have considered it under our complaints procedure. 

If you've got a problem with Children's Services or if you're unhappy about something that is happening to you, this can usually be sorted out by speaking to someone you trust like your social worker, keyworker or foster carer. But if they can't put things right for you, then you can make a complaint.

For young people

If you are a young person and would like to make a social care complaint.

For everyone else

For others to make comments, compliments or complaints.