Coventry City Council's 2024/25 Transformation Plan will guide the radical transformation of how services are effectively targeted and delivered to residents and communities during the 2024/25 financial year.
Our vision
The vision for the 2024/25 Transformation Plan is to:
“Become a leading local authority of the future: doing the right thing by its residents and communities and making Coventry a place where people want to live, work, study and visit."
This will be achieved by:
- Building on our current strengths, while being imaginative in how we look to do things differently
- Placing the needs of residents and communities at the centre of all we do
Supported by some guiding principles:
- Be data-led: Make better use of our data, so we know we are meeting needs.
- Engage and listen more: Understand the needs of our residents and work with communities to find the right solution for them, even if it means replacing an existing Council service with something new.
- Take a One Coventry approach: Where all Council teams and partners will work seamlessly to deliver differently for residents.
- Keep a close eye on spending, income and how we work: Constantly reviewing and reducing spending and increasing income, while reviewing and improving the way we work, so we are more efficient and services more effective.
Our ambitions
One Coventry is our culture – how we behave, and work together, with our people and partners to ensure the best outcomes for our communities.
Through the development of the One Coventry approach and the realisation of its delivery plan, we know that the Council and its partners hold shared ambitions for our city to:
- Make it easy for our residents and communities to access services and support
- Generate new economic growth, that benefits all
- Tackle the causes and consequences of climate change
These principles underpin all that we are achieving for our residents and communities and will support the delivery of the 24/25 Transformation Plan.
Transforming how we work
We know that unprecedented demand for services means we must transform the way we work.
The 2024/25 Transformation Plan is ambitious in both scale and scope, requiring cross organisational commitment and support.
The Council’s 5,000 strong workforce delivers more than 600 services across a wide variety of areas.
Coventry City Council’s people are committed and passionate. We recognise that we need to harness this more and support our people to work differently to break silos and work in a more joined-up way, so we are One Council, One Coventry.
We need to be smarter in the way that we work – reducing unnecessary process and duplication, making better use of technology, and actively engaging with residents, partners and frontline delivery teams to continually develop and improve. This means embedding our One Coventry approach more deeply – where we will transform current practice to enable a truly One Coventry Delivery model.
We want to engage and excite our people in this improvement journey – offering new development opportunities, new ways of working, and nontraditional delivery models, where our employees are at the heart of the change that we need.
Feedback from our recent people survey told us that our people want to be listened to more, and they want to be more involved in the work that we do, not just the area that they work in. We will support and encourage that.
Our Chief Executive and Leadership Team are committed to empowering our people further, encouraging all employees to speak up and speak out, within a culture that nurtures innovation, efficiency, collaboration and, most importantly, a pride in our work and the determination to do right by our residents.
The 2024/25 Transformation Plan sets out how we expect to achieve this change.
Our approach
The scale and pace of transformation and culture shift needed in the coming months will require big, bold and ambitious thinking rather than simply tweaking existing approaches.
The 2024/25 Transformation Plan will, therefore, deliver meaningful change by:
- Being consistent in the application and embedding of the Plan’s Guiding Principles.
- Actively engaging with our people and communities.
- Being open and transparent about any impacts (good or bad).
- Creating opportunities for involvement and collaboration.
This Plan will naturally evolve and change as it progresses. The potential impacts of delivery of our transformation priorities, for our residents, our people, partners and the Council more widely, will be fully and robustly scoped as The 24/25 Transformation Plan is developed further.
To develop The 2024/25 Transformation Plan, we have worked closely with Members, our people and partners to review all of our activities with the clear intention to:
- Review and reduce expenditure – including looking at how we can deliver differently.
- Maximise all sources of income.
- Remove duplication of activity, including consolidating some corporate functions (e.g. performance) to ensure a more efficient and effective approach.
- Take a service led view of new technology, including AI, to improve impact and efficiency.
- Review all assets and estate.
- Nurture the One Coventry culture
Our commitment to Equality, Diversity and Inclusion
Equality, Diversity and Inclusion is a Council priority and will be a key focus throughout all transformation engagement, design and delivery. All change projects will have a robust Equalities Impact Assessment (EIA) completed during scoping and reviewed before implementation to ensure a clear understanding of any diversity and inclusion impacts and consider appropriate management and mitigation (where possible) of these.
We know that we need to reduce spend whilst, simultaneously, continuing to deliver high quality services to meet local needs. This means making some difficult choices, where we need to focus on making the services we continue to provide as effective and impactful as possible and exploring new and innovative ways to support the most vulnerable in our communities