Key achievements from People Plan 2020-22

We managed to deliver the following, as well as activity supporting the COVID-19 response:

  • Designed and launched our organisational values, co-produced with employees
  • Improved health and wellbeing of employees, including Musculoskeletal (MSK) interventions, podiatry clinic, healthy lifestyle screening and mental health support
  • New - Flexible and Agile Working Toolkit
  • Induction for all New Starters, Managers as well as a Digital Induction
  • Employee recognition in ‘Cheers for Peers’
  • Relaunched and engaged Employee Networks
  • Develop payroll processes including single sign-on
  • Employee health and wellbeing surveys with over 25% employee response
  • Revised management development offer
  • Introduction of the staff app and employee newsletter
  • New Absence Management Policy and related training
  • Introduced the new recruitment system (Tribepad) including anonymised recruitment
  • Launch of Workforce Diversity and Inclusion Strategy
  • Talent development Initiatives including positive action programmes
  • New data reporting tools and HR Data Warehouse
  • Expansion of the employee benefit package
  • Improved and increased health and wellbeing – Thrive bronze award
  • Increased apprenticeship numbers

Our data

In 2022 we had:

  • 663 new starters
  • 783 leavers

Of those who were employed by the Council three years ago:

  • 541 have been promoted or had an increase in their salary grade.
  • 30.13% were male
  • 69.87% were female
  • Gender gap is -2.46%
  • 15.53% defined their ethnicity as being from a minority ethnic background and 5.91% of people had declared their disability to us.

An increased turnover rate of 13.51% compared to 8% in 2020/21. During COVID-19 we had an increase in the number of employees who were on short term or fixed term contracts.

11.26 years is the average length of service (as of 1 January 2023)

Key performance indicators


  • Coventry pop. (2021 census): 343,200
  • Working age pop. (mid 2020 estimate): 224,600
  • % of working age population working for Coventry City Council:  2.11%

Metric comparisons

Metrics Coventry City Council English authorities
Sickness absence 13 days per FTE 8.8 dates per FTE
Turnover rate 13.51% 13.40%
Vacancy rate 19.36% 8.00%

Metric targets and trends

Metrics Target Actual Met/Not met Trend
Mandatory training
85% 81% Not met Upwards
Apprentices in
substantive roles
2.3% 3.4% Exceeded Upwards
Completion of leadership training 85% 95% Exceeded Upwards
Appraisals completed 90% 96% Exceeded Upwards
Sickness absence reduction Under 10 days 13 Not met Upwards
Reduce stress, anxiety and depression By 5% 33% Not met Downwards