Whirlpool Tumble Dryer Recall - Information from The Office for Product Safety and Standards (OPPS)

The Office for Product Safety and Standards (OPSS) have issued an update concerning Whirlpool and what is currently happening. Read the full press notice.

In summary:

Whirlpool is to issue a full product recall of all unmodified tumble dryers from consumers’ homes – from 11 July

  • This follows intervention by OPSS, where, on 4 June OPSS notified Whirlpool of their intention to serve a Recall notice in respect of as many as 800,000 remaining unmodified tumble dryers in use
  • Under the recall consumers with an unmodified affected Whirlpool tumble dryer will be entitled to a new replacement machine, which will be delivered, installed and the old one removed, at no cost
  • A refund based on product age or a modification will be available to consumers who do not want to take up the offer of a replacement dryer
  • Whirlpool have also agreed to a number of actions which include commitments to: deliver a customer outreach campaign with a wide range of publicity of the product recall from 22 July; guarantee no charges for delivery, installation and removal of machines; improve the identification of and outreach to vulnerable customers; and provide OPSS with timely reporting of progress made in the product recall
  • Owners of unmodified affected tumble dryers should unplug and contact Whirlpool.
  • Recall covers all models of vented and condensing tumble dryers produced between 1 April 2004 and 30 September 2015 and sold in the UK under the Hotpoint, Indesit, Creda, Proline and Swan brands with the exception of those which have been modified or replaced in accordance with the agreement between Whirlpool UK Appliances LTS and Peterborough Council of September 2015
  • Consumers can contact the Whirlpool Helpline on 0800 151 0905 for more information or visit the Whirlpool website for a full list of affected machines. This list is also available on GOV.UK's product recall website.