Our approach

Our approach to adult care and support  

Adult Social Care in Coventry is one of several health and care organisations across Coventry and Warwickshire, making up the Coventry and Warwickshire Health and Care Partnership. This Partnership is working to improve the health and wellbeing of our residents.

In all our efforts to achieve this we share a common vision:

‘We will do everything in our power to enable people across Coventry and Warwickshire to pursue happy, healthy lives and put people at the heart of everything we do.’

In working to this vision, we believe that all our residents deserve to:

  • Lead a healthy, independent, and fulfilled life
  • Be part of a strong community
  • Experience effective and sustainable health and care services

To deliver this, our main aim is to help people achieve the outcomes that matter to them in their lives.

Our work, at every level, intends to provide support to the residents of Coventry, in the least intrusive manner possible, based on the assets, resources and abilities that are available to them.

Our focus is on the promotion of independence and this continues to be at the heart of the way we work and provide support.

We believe in the importance of the principles of diversity and inclusion underpinning everything we do. Everyone should have access to the support and care they need regardless of their circumstances. We have a responsibility to promote equality and diversity across all areas of our work, providing a service that is fair, personalised and meets diverse needs. This will include providing access to interpretation, translation and advocacy to ensure our support is accessible for all.

When someone contacts the Council, we will consider the following:

  1. People are part of families and part of communities and, therefore, care and support provided by the Council should primarily be a means to help people live the lives they want with their families and friends; enjoying the city and neighbourhoods in which they live.
  2. Often the best solutions will be found in the community, rather than through statutory Council services. This often assists people to continue to live and be an active part of a wider community network.  

What you can expect from us in delivering our approach

Our approach to Adult Social Care and support is based on the following commitments:

  • Adopt a strengths-based approach and promote independence – this means we will support people to gain or regain the skills required to live as independently as possible making the best use of what is available in local communities. We will focus on what is important to people and what they can do. We are committed to enabling people to have the skills they need to live as independently as possible.
  • We will work with people to ensure their living environment is suitable - this may involve undertaking some adaptations to people’s homes and providing equipment to enable people to live an independent life more easily. Where someone’s existing home is not suitable, we will explore how we may be able to adapt the current environment and if we are unable to do so, we will then support people to explore alternative living accommodation options.
  • Enabling people to live well and age well by putting them at the heart of what we do - we will help people think about their need for care and support and plan for how they can live the best life possible both now and into older age. People will need to make their own decisions, where they are able to do so, about the sort of life they want to live. We will support people to have choice and control over their own health and wellbeing, enabling people to take responsibility and find solutions that work best for them.
  • Making the best use of all resources - We aim to provide the right amount of support to meet people’s needs and outcomes (what you want to achieve). To provide the most appropriate care and support, we will consider costs and look for innovative ways, including the use of technology, to deliver care and support.
  • Joined up and connected care and support – We will work closely within the Council and with different organisations, including the NHS, voluntary organisations, care providers, community groups and local businesses, to support you to achieve what is important to you. We will work with the organisations that have been chosen to provide services to make sure they are safe, sustainable and of the right quality and will act if there are concerns.
  • Keeping you safe - We will ensure the safety and wellbeing of our most vulnerable people. We will help people stay safe from harm and abuse, working alongside other organisations when we need to, and supporting people to make their own choices. This is central to everything we do.
  • Carers at the heart of everything we do - We recognise, value and support the vital role of unpaid carers and the huge difference they make to people’s lives and to their communities. We will support them to continue caring, as well as support them if the caring responsibilities change or end.
  • Committed workforce - A valued and respected workforce is critical to the delivery of Adult Social Care. We will support and develop the workforce, both our own and those of our partners, wherever possible to ensure they have the necessary skills, knowledge, values and attributes to provide effective care and support.

How will we engage with you and our communities?

Adult Social Care is a vital lifeline to many people across our city. We are committed to ensuring our support and services meet our standards and those of our residents. We will work closely with users of services, their carers and our wider communities to understand the value and benefits of the services we provide. We will use feedback from what people tell us to inform how we design and deliver services in the future.

There are three key elements to how we will make this happen:

  1. We will involve experts by experience, talk to them and get feedback when we are looking to develop new approaches.
  2. We will use feedback from individuals care and support reviews and provider quality assurance visits.
  3. We will deliver on our pledges as outlined in our ‘Engagement, Involvement and Co-Production Approach’ This will ensure services take on board what our residents want to achieve.

What we will ask of you?

Effective Adult Social Care and support is a partnership between the City Council, the resident, their families and carers and providers of care and support.

In working with you to provide effective care and support we will look to yourself and your family carer network to help us by:

  • Exploring local community support networks that can fulfil some of your needs, such as accessing community groups.
  • Receiving support from your family and carers where it is appropriate and possible to do so.
  • Looking after yourself and leading a heathy lifestyle. By working together, we can help you live an independent life within your own community.  

Adult Social Care Direct

Speech impairment, deaf or hard of hearing? You can call using Next Generation Text (also known as Text Relay and TypeTalk): Call 18001 024 7683 3003

Address: PO Box 15
Council House
Earl Street

Telephone: 024 7683 3003