Useful information
If you would like to know more about Adult Social Care in Coventry, please read our Annual Report.
Care Act 2014 Information
All councils use the same guidelines set by the Care Act 2014 to see if they can support people. To get support:
- your needs must arise from, or are related to a physical or mental impairment or illness.
- without support you are unable to achieve two or more outcomes in the areas listed below.
- without support there is likely to be a significant impact on your wellbeing.
The areas outlined in the Care Act 2014, that all councils look at, include:
- eating, drinking and preparing meals.
- personal care.
- being appropriately clothed.
- being able to make use of the home safely.
- running and maintaining the home.
- developing and maintaining family and other personal relationships.
- accessing and engaging in work, training, education or volunteering.
- making use of necessary facilities or services in the local community including public transport and recreational facilities.
- carrying out any caring responsibilities for a child.
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TLAP Care and Support Jargon Buster
Useful contacts
Adult Social Care and Communities Directory This online directory has all the information and advice you need in one central place, so you can find the information you need easily.
| Contact | Description | How to contact |
|---|---|---|
| Adult Social Care Direct | The first point of contact for any referrals into Adult Social Care. |
024 7683 3003 ascdirect@coventry.gov.uk Next Generation Text (also known as Text Relay and TypeTalk): Call 18001 024 7683 3003 |
| Emergency Out of Hours After 5pm Monday to Thursday, 4.30pm on Friday and through the weekend |
For urgent enquiries / emergencies only outside of normal office hours |
024 7683 2222 |
| Main Council Customer Services | The main switchboard for Coventry City Council. |
080 8583 4333 |
| Mental Health Access Hub | Run by Coventry and Warwickshire Partnership Trust (CWPT), this is the first point of contact for people accessing mental health services and CWPT services. |
080 8196 6798 |
| Title | Description | How to contact |
|---|---|---|
| Age UK Coventry | Supporting adults providing information and advice, support and groups. |
024 7623 1999 |
| Alzheimer’s Society Coventry |
Supporting adults with a diagnosis of dementia and their families with the provision of information and advice and group-based support. |
024 7665 2602 |
| Carers Trust Heart of England |
One-stop shop for unpaid carers of all ages. |
024 7663 2972 |
| Coventry & Warwickshire MIND |
Support for people living with a mental health condition |
024 7655 2847 |
| Macmillan Cancer Support | Cancer Support Service. | 024 7696 6052 |
| Healthwatch | Independent organisation supporting people to have their say in health and social care services. |
0300 0120315 |
| SEND Information, Advice and Support Service |
Providing information and advice to young people with disabilities and special educational needs. | 024 7669 4307 |
Adult Social Care Direct
Speech impairment, deaf or hard of hearing? You can call using Next Generation Text (also known as Text Relay and TypeTalk): Call 18001 024 7683 3003
Address: PO Box 15Council House
Earl Street
Coventry
CV1 5RR
