Performance Matters

On a yearly basis Adult Social Care undertake a survey of the experience of adults in receipt of support and every other year we undertake a survey of the experience of carers. This infographic shows our performance. This information helps us set our future priorities and identify any areas for improvement.

Understanding the views and experiences of adult social care.

Carers 2020/21

The National Survey of Adults Carers in England did not take place in 2020 due to the pressures of COVID-19 however the survey will take in place in November 2021.

People with care and support needs 2020/21

NHS Digital due to COVID-19 did not require Local Authorities to undertake a survey in 2020. However, a decision was made by the Director of Adult Services to carry out a local survey to provide an opportunity for people in receipt of long-term support to
share their views with us. We asked a smaller number of questions and used telephone calls as well as encouraging staff to help people complete the questionnaires. This survey was different to the usual annual survey and respondents were in a smaller
number of settings which may not be representative of the population. The findings were positive though, with very few negative responses to any of the questions asked.

About the survey

  • Total number of responses 166. Compared with 345 in 2019/20
  • 75% aged 65+
  • 20% aged 18-64
  • 5% age unknown

When analysing the results, although not comparable we tried to link these to the usual survey questions and as a result, we found;

  • 93% of people who are vulnerable felt safe and protected from harm
  • 93% of people had a positive experience of care services and support
  • 92% of people with care and support needs had enhanced quality of life

We also asked people some specific questions about their experience during the pandemic, responses included;

“Staff helped me stay in contact with friends and family. I would like more social contact."

“Staff did well at keeping people safe.”

“Would like more consistency with carers.”

“More chocolate.”

“Staff have done everything they can to support me.”