Performance matters
On a yearly basis, Adult Social Care undertake a survey of the experience of adults in receipt of support and every other year we undertake a survey of the experience of carers. These infographics shows our performance. This information helps us set our future priorities and identify any areas for improvement.
Understanding the views and experiences of Adult Social Care carers 2021/22
About the survey
A random selection of people with caring responsibilities who received an assessment or review within the 12 months prior to 31 August 2021.
- 314 people gave feedback during October to November 2021
- Survey respondents age between 20 and 100. The average was 72.
- 34% were male, 66% were female
- Of the people who were being cared for, 27% had physical support, 15% had memory and cognition, 42% unknown and the rest included learning difficulties, mental health and other needs
Enhancing the quality of life for people with caring responsibilities
- Carers reported quality of life (7 out of 24)
- 25% said they had as much social contact as they would like
Ensuring that people with caring responsibilities have a positive experience of care services and support
- 3 out of 10 carers said they were satisfied with the social care support they received
- 60% said it was fairly easy to find information about services
Ensuring people with caring responsibilities are included and consulted in the discussions about the person they care for
- 67% of people with caring responsibilities felt included or consulted in discussions about the person they care for.
Understanding the views and experiences of Adult Social Care people with care and support needs 2021/22
About the survey
A random selection of service users were contacted who received long-term support as at 1 December 2021
- 385 service users gave us their feedback
- Ages of respondents varied between 18 and 102. The average age was 60
- 43% of respondents were male. 57% were female
- Of the people who were being cared for, 58% had physical support, 20% had learning difficulties, the rest had other needs.
Enhancing the quality of life for people with caring responsibilities
- People scored their quality of life 19 out of 24
- 42% said they had as much social contact as they would like
- 7 in 10 people said they have enough control over their daily life
Ensuring that people have a positive experience of care services and support
- 6 in 10 people said they were satisfied with the social care and support they received
- 66% said it was fairly easy to find information and advice about support, services or benefits
Ensuring that people who are vulnerable feel safe and protected from harm
- 72% said they feel safe (this includes feeling safe from abuse, falling or other physical harm both inside and outside the home)
- 85% said services received helped them feel safe
S75 Partnership Agreement
We have a Section 75 Partnership Agreement with Coventry and Warwickshire Partnership Trust (CWPT) for the delivery of integrated mental health services. This agreement dating back to 2014 has now been extended for a further three years from April 2022. Each year the Partnership Trust produces its own Annual Report of the performance of the partnership arrangements to provide integrated mental health services in Coventry and Warwickshire. This report when published will be available via the Trust's website.
Complaints and compliments
Everyone has the right to receive a good level of service and we want people to get the best possible support from us. Listening to your views helps us to put things right and improve our services for the future, so comments, compliments, complaints and suggestions are important and always welcome.
In 2021/22, we received
- 72 complaints
- 279 compliments (nearly 4 times more compliments than complaints)