How does Adult Social Care work in Coventry?
- By phone - 024 7683 3003
- By professional/carer referral - online referral
- By online self-assessment
This is the process for referrals received by City Council Customer Services, not Mental Health and Hospital referral routes.
Adult Social Care Direct
Customer Services will take any initial information regarding a referral, such as contact details, key information, and the reason for the referral. They may be able to provide signposting advice and information advice at this stage.
Initial Contact Team
The initial contact team complete a follow-up call for any new referrals. They will gather more detailed information about the referral and will advise the next steps.
Duty Team
Support any incoming queries through Adult Social Care, for people that are in receipt of support.
Opal Equipment Services
Provides information and advice about equipment to enable people to manage everyday takes and live at home safely.
Occupational Therapy
Provides advice and support about a range of possible solutions that may make everyday tasks easier for you. This could range from daily living equipment such as bathing aids to stair lifts and monitoring systems.
Telecare Services
The Telecare Team will look at whether telecare equipment, such as a personal trigger alarm, movement detector or medication dispenser are required.
Short-term support
- Promoting independence - The Promoting Independence (PI) Service works with older people and people with physical disabilities to develop their independence and daily living skills and develops a greater understanding of long-term/ongoing care and support needs.
- Promoting independence - learning disabilities - A multi-disciplinary team that works with adults with learning disabilities and autism to promote independence. The team provide support such as travel training, occupational therapy and support to use assistive technology.
Long-term support
- Older People's Assessment and Case Management Team - Works with adults over 65, they will explore the provision of support such as home support, day
opportunities, supported housing, respite, and residential care. - All Age Disabilities Team (Transitions 18-25) - Support adults turning 18 (or about to turn 18) until age 26, they will explore the provision of support such as home support, day opportunities, supported housing, respite, and residential care.
- All Age Disabilities Team 25+ - Support adults aged 26 and above. They will explore the provision of support such as home support, day opportunities, supported housing, respite, and residential care.