Coventry’s strategic priorities for commissioning
Prevention: We will maintain and develop a robust preventative approach, leveraging universal and community-based services to promote independence and well-being effectively.
Enhancing Choice and Control: Recognising the significance of offering meaningful choices, we prioritise commissioning flexible, person-centred services that empower individuals to shape their care according to their preferences and goals. We are committed to expanding the market for direct payment holders through strategic partnerships and targeted investments. We will ensure we listen to voices that are often overlooked in the commissioning of care services that affect them.
Local and Locality Based Delivery: We are committed to reducing the number of people who are placed out of City for reasons other than choice and are committed to developing in city solutions for people to prevent the need for such placements and, where in the best interests of people, to enable them to move back to the city. Stemming from our Improving Lives approach, a locality-based offer is in place. This priority underscores our recognition of community connections. We prioritise the development of services within each of Coventry’s three Local Implementation Team areas (LITs). Our commitment is to ensure the foundational aspects are consistently met while tailoring support to the unique needs and preferences of each community. By doing so, we aim to foster a sense of belonging and inclusion, promoting social cohesion and collective well-being.
Driving Innovation: We will strive to support innovative services that leverage new technologies, approaches, and care models. We will ensure that we consider how technology can be used to support individuals and carers.
Promoting Coproduction and Engagement: Central to our approach is coproduction, actively involving service users, carers, and communities in shaping and delivering services. We promote meaningful engagement opportunities to ensure services are responsive, inclusive, and reflective of the diverse needs and aspirations of our community. We will commit to hearing from the voices in our communities that are often not heard through a variety of co-production and participation opportunities. Our approach to Coproduction is outlined here.
Investing in Workforce: We are committed to supporting training, development, and support of social care staff to deliver person-centred care effectively, attracting and retaining talented individuals dedicated to making a positive difference. Our work in relation to supporting international recruitment has received national recognition and we will continue to support good practice in the market and provide assistance as appropriate to displaced international recruits.
Recovery and Enablement: As part of our Improving Lives Programme and collaborative partnerships and evidence- based practices, we prioritise developing services and models that facilitate recovery and enablement, empowering individuals to regain independence, achieved their assessed well-being outcomes and live fulfilling lives.
People with Complex Needs: We prioritise the development of specialised accommodation and support services, facilitating the transition of individuals from hospitals and residential services back to Coventry, exploring innovative and cost-effective service delivery models. Our Market Position Statement outlines our keen desire to speak to providers about any ideas they may have in this regard.
Reducing Reliance on Residential and Nursing Placements: We prioritise initiatives aimed at reducing reliance on residential and nursing placements, investing in community-based alternatives and wraparound support services to enable individuals to remain in their homes or supportive community settings.
Supporting Carers: Recognising the invaluable role of unpaid carers, we commission services offering flexible access options, providing practical and emotional support to enable carers to achieve their well-being outcomes while fulfilling their caregiving responsibilities.
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Priority |
Description |
Measures of Success |
|---|---|---|
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Dementia-Friendly services |
Coventry recognises the importance of providing specialised support for individuals living with dementia. Our priority is to commission services that promote dementia-friendly environments, enhance quality of life, and foster meaningful engagement for those affected by dementia and their caregivers.
|
Range of dementia specialist and dementia-friendly support available in the city.
Service User/Unpaid Carer feedback |
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Outcome Based Home support |
We are committed to commissioning home support services that are outcome-focused, person-centred, and tailored to the unique needs and preferences of everyone. Our aim is to enable people to live independently in their own homes while achieving their desired outcomes and maximising their well-being. Outcomes from short term home support are good and as at 2023/24 outturn 76.7% of people receiving this support go on to need no or reduced long term services. For people receiving long term home support our service specification is designed to support continuation of a reabling approach.
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% of people receiving short term home support who need no/reduced long term support Service User /unpaid carer feedback |
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Services for Increasing Levels of Acuity and Challenging Behaviours |
Coventry acknowledges the rising complexity of care needs, including challenging behaviours, among individuals with diverse conditions. Our priority is to commission services that are equipped to address these needs effectively, providing specialised support and interventions to ensure the safety, dignity, and well-being of our residents. At the same time the Council recognises that there is a degree of subjectivity surrounding definitions of complexity and seeks to ensure that support is not over prescribed |
Evidence of step-down activity and reduced costs as people are enabled. reabled e.g. reduced reliance on 2:1, 1:1 etc |
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Supported Living, Shared Lives and Housing with Care Across the Needs Spectrum |
We are committed to ensuring that our supported living, Shared Lives and housing with care services cater for the diverse needs of our service users across the spectrum of care requirements. This includes individuals with physical disabilities, learning disabilities, mental health conditions, and other complex needs. Our priority is to commission services that promote independence and that support options are the least intrusive to meet needs, enabling choice, and inclusion in the community, while offering the appropriate level of support and care.
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Increased range of options that cater for diversity of needs. |
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Optimum Access to Timely Respite and Crisis Services |
Coventry recognises the importance of providing timely access to respite and crisis services for individuals and their caregivers. Our priority is to commission services that offer flexible and responsive support, allowing caregivers to take breaks when needed and ensuring that individuals in crisis receive timely and appropriate interventions to prevent escalation and promote stability. This encompasses accommodation-based options and short-term 24-hour 'live-in' support services. These services must be able to accommodate individuals with complex needs and behaviours that challenge.
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Optimised range of options for respite and crisis support. Service User/Unpaid Carer feedback |
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More Move-On Accommodation for Individuals with Mental Health Issues: |
Individuals with mental health issues often face challenges transitioning from hospital or supported living environments to independent community-based accommodation. We are committed to commissioning and providing high- quality move-on accommodation tailored to the specific needs of individuals with mental health issues, facilitating their transition from institutional settings to community-based living while promoting independence, recovery, and well- being.
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Increased availability of move on accommodation. |
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Enhancing Direct Payment (DP) Support Services and Market Development for DP holders: |
We will continue to refine the direct payment peer support model to a localised approach. We will promote the utilisation of direct payments tailored to the needs and outcomes of DP holders, while also nurturing the market for individual service funds. |
Increased uptake of DPs. Improved satisfaction rates for DP holders. |