Benefits appeals

What happens when we receive an appeal?

We will check the decision again. We will take into consideration what you have told us and we may contact you to ask for more information.

If we change the decision, we will write and tell you and explain what you can do next.

If the decision is not going to be changed, we will send your appeal to the Tribunal Service. A copy of the appeal is sent to the Tribunal Service, and we include an explanation of the facts that we used when making our decision. We will also send a copy to you (and your representative, if you have one).

The Tribunal Service will ask you to complete a form, called a TAS1, which must be returned to them within 14 days.

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Benefits service

Address: Broadgate House
Customer Service Centre
Broadgate
Coventry
CV1 1FS

Telephone: 024 7683 1800