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Payment system upgrade - 27 February until 2 March

Our online payment system will be unavailable this weekend due to essential maintenance. Our apologies for any inconvenience caused.

Find out how you may be affected

Benefits appeals

What do I need to do if I do not agree with a decision?

  • You can ask us to look at the decision again (we call this a request for a revision or a reconsideration)


  • You can make an appeal and have your claim considered by an independent Tribunal

It is important that you make it clear whether you are asking us to look at the decision again or whether you wish your request to be accepted as an appeal straight to an Independent Tribunal.

How to make an appeal

If you would like to appeal against a decision we have made, please fill in our appeals form.

Benefits service


Tel: 024 7683 1800


Customer Service Centre
Broadgate House

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