Partners

Digital inclusion tools

You can help people build their digital skills in lots of different ways, from friendly drop-in sessions to more structured courses and more.

Below are some useful tools, places to signpost people, and tips to help residents feel confident and safe online.

Tools to support local people

You can support residents in different ways, there’s no single approach. People learn best in different settings, it’s about offering options that work for them. 

In-person sessions and courses 

If you want to refer or signpost people, there are free courses available across the city through Coventry Adult Education. 

These include: 

  • Introductory digital skills  
  • Support with everyday tasks like emails and online forms  
  • Courses for people who speak English as an additional language

Run digital drop-in sessions 

You can create a simple, welcoming space where people feel comfortable asking questions and building their confidence. Digital drop-in sessions are informal, one-to-one support sessions that you can run in a way that suits your setting and the people you support. There’s no set format - just a safe space, a friendly face, and time to help. 

You might support people with: 

  • Setting up an email address  
  • Online shopping  
  • Using the NHS App  
  • Practising with a mouse and keyboard  
  • Searching the internet  
  • Getting started with a smartphone  

These sessions are a great way to meet people where they are and help them take small, meaningful steps. 

Digital drop-ins in Coventry
Location Day Time
WATCH Centre, CV1 5LZ   Mondays 10am to midday
Holbrooks Community Care Association, CV6 4DE Fridays 1pm to 2pm

Coventry Intendent Advice Service – Community Digital Skills Sessions at Foleshill, Tile Hill and Stoke Libraries

  • Foleshill Library - CV6 5BG  
  • Tile Hill Library - CV4 9PL  
  • Stoke Library - CV2 4EA
 Thursdays   10am to midday and 1pm to 3pm

Tools you can use

You don’t have to create everything from scratch. There are plenty of free tools and resources you can use to support your sessions. 

  • Learn My Way  – free, easy-to-follow courses covering essential digital skills  
  • AbilityNet – My Computer My Way – step-by-step guides to help people adapt devices to their needs  
  • Age UK – practical support on getting started and staying safe online  
  • Digital Unite – a wide range of guides, including ‘easy read’ options  
  • SCVO Skills Check Up – simple tools to help people assess their digital skills  

You can use these resources during sessions or share them with residents to use in their own time. 

Helping people stay safe online 

Supporting someone to get online also means helping them feel safe and confident. These links can help you build online safety into your support in a simple, practical way. 

You can use these resources: 

View a print version