Bin lorry driver strike action

Bin lorry drivers are on strike over a number of days. We apologise but this is out of our control. We are continuing to try and find a resolution that will get drivers back on the streets.

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Discretionary Housing Payments

Discretionary Housing Payments (DHPs)

20 December 2021

As a service, we have made the decision to temporarily change the opening hours of our phone lines to 11:00 till 1:00 Monday – Friday. This will allow us additional time to process applications and address the volume of claims outstanding. We will be closely monitoring this and will ensure all means of communication are updated when we return to normal opening hours. We apologise for the inconvenience caused and thank you for your understanding.

If you cannot afford to pay your rent you may be able to claim extra help from the Council. This extra help is called Discretionary Housing Payments (DHPs). The Council has a limited amount of money for paying out DHPs so we may not be able to pay every claim. Our main priorities are to help prevent people from becoming homeless and to ease financial pressure for vulnerable people who live in Coventry.

Who can claim a Discretionary Housing Payment (DHP)?

To be able to make a claim you must be a resident of Coventry and must be getting:

  • Housing Benefit, or
  • Universal Credit with an award for rent costs

Discretionary housing payments

Monday to Friday 11am to 2pm

Email: [email protected]

Tel: 024 7683 3773

Customer Service Centre
3 Upper Precinct

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