If you are at risk of becoming homeless, tell us as soon as you can by registering with us.
When will I be contacted?
Once you have completed the online registration form, we will then need to complete a housing needs assessment. This will enable us to give you the best advice that we can.
Where possible, we'll contact you within 3 working days to book your assessment.
What will I get out of my housing needs assessment?
If you're eligible for help, we will do the following:
- Wherever possible, we'll try and prevent you from losing your home. If we can't, we'll try and help you find somewhere else to live
- We'll put a plan together so you're clear on what can be done to resolve your situation. We will also let you know about any other agencies that may be able to help you
- We will provide you with as much advice as we can, and we'll make sure you are aware of all the options available so you can make the right decisions to help your situation
Homelessness Advice Service
If you are homeless and have nowhere safe to stay tonight, you can contact our emergency assessment team on 024 7683 4025. Our phone lines can be very busy, you will need to hold to speak to an advisor. Unfortunately, we are unable to deal with general enquiries via our phone line. If you have a general enquiry, please email us. For out of hours emergencies, please call 024 7683 2222.