Moving out
When you want to move out of a private rented property, you can give your landlord 2 months notice at anytime or agree on a end date with the landlord.
When you leave you should get your deposit back within two to four weeks as long as there is no damage. It is a good idea to take photographs of the property when you first move in and as you move out.
If your landlord unreasonably withholds your deposit you should get advice from a solicitor, Central England Law Centre or the Citizens' Advice Bureau.
If you rent through an agent who is accredited with the Association of Residential Letting Agents or the Royal Institute of Surveyors you may be able to complain to their professional body.
Further information on the deposit schemes.
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.