Payment system upgrade - 27 February until 2 March

Our online payment system will be unavailable this weekend due to essential maintenance. Our apologies for any inconvenience caused.

Find out how you may be affected

Private renting

Deposits

Any deposits paid to a landlord or agent by an Assured Shorthold tenant (most students in shared rented accommodation) are protected under a government authorised deposit scheme. Within 30 days of paying the deposit, your landlord or agent must give you details of how your deposit will be protected. If your landlord fails to protect your deposit they lose the right to automatically gain possession by giving two months' notice, and the County Court can order them to pay you three times the amount of the deposit.

Further information on the tenancy deposit scheme on the GOV UK website.

Also, Coventry Law Centre can help people whose landlord has not protected their deposit. 

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)

Email: customer.services@coventry.gov.uk

Tel: 08085 834333

Visit: http://www.coventry.gov.uk/myaccount

If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

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