Compliments, comments and complaints

Coventry City Council is committed to putting local people and their needs at the heart of what it does. We want to ensure that people have a positive and trouble-free experience with us in all transactions and interactions. However, sometimes things go wrong. When things go wrong, we encourage people to speak up, so that we can make things right.

We want to hear from you if you:

• want to let us know that we have done something well (a compliment); 
• want to suggest how we may improve our services (a comment);
• want to tell us if you feel we have done something wrong, or not done something we should have done (a complaint) 

How to make your comment, compliment or complaint

Privacy notice

We will use the information you provide to handle your complaint in line with the Council’s Compliments, comments and complaints policy. We may share this information with other organisations which may include independent external investigators, children’s advocacy services and the Local Government and Social Care Ombudsman.

We will only share your information if this is part of solving your complaint. More information on how we handle personal information and your rights under the data protection legislation can be found in the full privacy notice