Speak up, we're listening

Coventry City Council is committed to putting local people and their needs at the heart of what it does. We want to ensure that people have a positive and trouble-free experience with us in all transactions and interactions. However, sometimes things go wrong. When things go wrong, we encourage people to speak up, so that we can make things right.

We want you to tell us if you:

  • have a comment about our services; 
  • want to complain if we didn't get it right for you; or 
  • want to compliment us if we have done something well.

How to make your comment, compliment or complaint [https://www.coventry.gov.uk/info/5/contact_the_council/545/comments_compliments_and_complaints/2]

Comments, compliments and complaints - general

Address: PO Box 15
Council House
Earl Street
Coventry
CV1 5RR

Telephone: 0808 583 4333 [tel:08085834333]

Making your comment, compliment or complaint

I want to...

Tell us about...

You can also contact us about:

Or visit our tell us [http://www.coventry.gov.uk/tellus] page for other issues.

Who else can I complain to?

If your problem has not been put right, you can take your complaint to the Local Government and Social Care Ombudsman.

You will need to provide a copy of your final complaint response, so your complaint can be considered.

Ombudsman contact details

Website: www.lgo.org.uk [https://www.lgo.org.uk/]
Telephone: 0300 061 0614
Opening hours: Monday to Friday - 10am to 4pm (except public holidays)

Comments, compliments and complaints - general

Address: PO Box 15
Council House
Earl Street
Coventry
CV1 5RR

Telephone: 0808 583 4333 [tel:08085834333]

Complaints policy, annual reports, and privacy notice

Our service standards

  • We want to be friendly and professional in all of our communications
  • We want you to understand what we say
  • We want to give you all the information you need, so you don’t have to contact us again
  • We want you to understand what you need to do, if anything
  • We want you to know what is going on with their request or enquiry
  • We want you to have a consistent and personable experience when you contact us.

Our complaints policy

Complaints policy [/downloads/download/902/complaints_policy]

How we handle your complaints

Complaints handling guidance [/downloads/download/4587/complaints_handling_guidance]

Complaints reports

We publish regular reports on how we meet our performance standards, giving figures of complaints received and decisions made, together with general feedback on performance.

Privacy notice

We will use the information you provide to handle your complaint in line with the Council’s complaints policy. We may share this information with other organisations which may include independent external investigators, children’s advocacy services and the Local Government and Social Care Ombudsman.

We will only share your information if this is part of solving your complaint. More information on how we handle personal information and your rights under the data protection legislation can be found in the Full privacy notice [/privacynotice]

Comments, compliments and complaints - general

Address: PO Box 15
Council House
Earl Street
Coventry
CV1 5RR

Telephone: 0808 583 4333 [tel:08085834333]

What if I need help?

If you want help or support with your complaint you may want to ask someone to act for you, such as a friend or relative, or Citizens Advice [https://www.coventrycitizensadvice.org.uk/]. You can also contact your local councillor [/councillors] or your Member of Parliament to take up a complaint for you. Where necessary we can arrange:

Comments, compliments and complaints - general

Address: PO Box 15
Council House
Earl Street
Coventry
CV1 5RR

Telephone: 0808 583 4333 [tel:08085834333]