The National Express portal will be available from Tuesday 24 August and claim codes will be sent from this date.
National Express has launched a new type of ticket - an Academic Year Ticket which will be valid until August 2022.
This will mean you will be issued with one claim code valid for the whole academic year and no need to top up your child’s pass termly.
The types of passes will include Swift Term plus and nBus passes.
Claim codes will be issued by email by 3 September 2021 to enable you to order the necessary pass and top up your existing travel card.
Further details are available on how to top up your existing pass.
nBus passes can be used on National Express and a range of other bus operator services within Coventry.
Please note if any of your circumstances change, your child’s entitlement will be reassessed and the pass cancelled if no longer eligible/entitled.
If you have any difficulties using the online portal, please contact National Express directly:
Coventry City Council will provide free travel passes to pupils who meet the criteria set out in the Coventry Travel assistance policy.
Parents/carers are responsible in law, for ensuring that their children attend school regularly.
If a parent/carer exercises their right to choose a school other than the nearest suitable school, the Council does not have a duty to provide travel assistance. In these circumstances parents/carers will be required to make their own travel arrangements.