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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and focusing on the most critical. This means some services may be affected. For help, call 08085 834333.

Read our latest update

Empty properties

What we do when a property is reported to us

We prioritise the empty properties that we want to get back in use, focusing on those that have been empty the longest, or those which may be causing nuisance or concern for the wider public.

We contact the owner to find out what they plan to do with the property, tell them the options available to them and give information that may help them make a decision on what to do with it.

Where the property is causing a nuisance or is insecure, we will ask the owner to stop the nuisance and secure the property. If the owner does not, we will take enforcement action against the owner to force them to do so. If an owner does not do the work, we will take them to court and in some cases we will carry out the work on their behalf and charge for the work.

If a home remains empty with no signs of it being reoccupied or demolished, we may use one or more of the various powers available to us to make the owner carry out work and make it fit for living in again. We may also take action to force the owner to sell the property.

Report an empty property online.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)

Email: [email protected]

Tel: 08085 834333


If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

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