How long will I need to wait and will I need to be assessed?

Your application could take at least 6 to 12 weeks to be processed. This may be longer if you are invited for a mobility assessment. Please be sure to include all the correct documents with your application. Details of what we need can be found on the application form.

If you are applying for a Badge under the new "Hidden Disability" criteria you will need to provide supporting evidence from your health or social care professional or consultant (not your GP).

If you are not an individual eligible without assessment, and we feel a face-to-face mobility assessment is needed, we will contact you to invite you in. The assessment usually takes 45 minutes but may take longer. You will need to bring proof of prescriptions, photographic proof of identification and your usual walking aids.

The assessment will take place at The Opal Assessment and Demonstration Centre. 

After the assessment, your Blue Badge will be posted to you if your application has been successful. It is not possible to collect your Blue Badge in person.

If the decision is made not to issue a Blue Badge we will email or write to you and return any upfront payment you may have made.


Customer Services - Blue Badge

Telephone line open 9am–5pm Monday to Friday (excluding bank holidays)

Address: PO Box 15
Council House
Earl Street

Telephone: 08085 834333