Factories and petrol stations

As with takeaway and restaurant odour, smell from factories can be dealt with by working responsibly and using the right extraction and filtration equipment.

We cannot take action against premises that hold a permit under the Pollution Prevention & Control Act 1999. This is because the permit will contain a number of conditions on odour control. Each process will have at least one annual inspection to check these conditions are being obeyed.

To see if premises have a permit, please check our online Integrated Pollution Prevention & Control public register.

If you have a concern about odour from a premises that holds a permit please contact us.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.

Telephone: 08085 834333