Private drain

This takes wastewater and sewage from your sink, bath and toilet etc, direct to the sewer.  It is the responsibility of the property owner to maintain and keep the drain running freely.

What you should not put down drains or toilets

  • Nappies
  • Sanitary towels
  • Plastic bags
  • Leaves and rubbish
  • Oils and fats
  • Food scraps
  • Grout/plaster/cement/paint and other builders’ waste.

Public sewers

If your sewer is blocked or defective you should contact Severn Trent Water [].

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.

Telephone: 08085 834333 [tel:08085834333]