What happens when an award is made?

When an award is made the officer will notify you by letter, email and text to ensure all means of communication are used.

If a 3rd party support worker is listed on the application with Authority to discuss they will be notified of the decision by email. 

Order process for AO.com

The decision maker will then complete an order form to be issued to AO.com. This order form will include your Name, New address, contact details and items to be delivered. This order form will be used for the following items if appropriate Gas or Electric Cooker with Installation, Fridge/Freezer and/or Washing machine. AO.com will contact the customer directly to discuss the delivery and arrange a suitable delivery date.

We will be notified by AO if they cannot contact you and if they identify any barriers preventing the installation or delivery going ahead. If you are not available on the date of delivery you need to give AO 24 hours' notice on 01204 672 896. If the delivery fails due to no contact or no answer this may result in your award being withdrawn.

Order process for Amazon

The decision maker will then submit an Order form to an officer to process the remaining items through Amazon. This order will enter a queue and will be processed in date received order. We are currently averaging a 1–2 week timescale for Amazon orders to be processed this is excluding the time taken for delivery.

This order form will be used for the following items if appropriate Crockery, Kettle, Saucepan set, Seating (Armchair, 2-seater sofa, or 3-seater sofa), Single bed or Double bed, Bedding, Towels, Cot & Mattress, Push Chair, Highchair & Bottle Sterilisation pack.

Once the Amazon order has been processed the officer will notify you by text of the order details and delivery dates for each item. If a 3rd party support worker is listed on the application with Authority to discuss they will be notified of the decision by email.

If the items do not arrive within the dates provided, please contact the DGA team within 7 days from the last delivery date. Please call 024 76 83 3773 or email DGATeam@Coventry.gov.uk. If we receive queries relating to deliveries outside of this time frame, we may be unable to resolve this. We recommend contacting us as soon as possible to prevent this from happening.

If the delivery fails due to no contact or unsuccessful delivery this may result in your award being withdrawn.