Welcome to the Council Tax service

This page brings together everything you need for Council Tax, including how to pay, understand your bill, manage your account, apply for reductions and report changes in your circumstances.

Ways we can support you with reading your Council Tax information.

New support to help with rising energy costs

On 28 October 2026, the Government announced new support to help with rising energy costs. This includes a £100 payment for households in Council Tax bands A to D.

We expect the Government to give us more information about this support in the coming weeks. At the moment, we believe this will be a one-off £100 payment and won’t be taken off your Council Tax bill or paid as a Council Tax refund.

Please continue to pay your Council Tax as normal.

You do not need to contact us or do anything yet. We will contact households that can get the payment once the process is confirmed.

We do not expect to start contacting eligible households before January 2027.

Understanding your Council Tax

Help and guidance about Council Tax.

All Council Tax services

Select a category to see all services and guidance available in that area.

Council tax enquiries online

If possible, please contact us using our online enquiry form.

Online enquiry form

Council tax enquiries by phone

If you prefer to call us, you may wish to check our Council Tax phone call volume to find our less busy times, so your call is answered sooner. Opening times: 9am - 5pm Monday to Friday (excluding bank holidays)

Telephone:024 7683 1111

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