Our customer telephone line will be open Monday to Friday between the hours of 11am – 2pm. If you need to contact us outside of these hours please email us on [email protected]. Please be assured if information is required from you to support your application, one of our team will contact you directly.
From 31 December 2019 we will no longer be able to issue Paypoint Vouchers for British Gas customers. Please contact your provider if you require emergency funding with your prepayment meters.
The Department for Work and Pensions (DWP) abolished the discretionary Social Fund payments system on 1 April 2013.
However, the DWP continue to administer applications for:
We replaced the DWP’s discretionary Social Fund system with a scheme called Community Support Grants.
There are two types of Community Support Grants:
You will have to meet an eligibility criteria. No cash payments will be made.
Awards are made at the Council’s discretion. We only have a limited amount of money for Community Support Grants so we may not be able to pay every claim. We will treat all applications on their individual merits, with the overall intention of:
Please note that we may ask you to provide evidence to support your application.