Bin lorry drivers are on strike over a number of days. We apologise but this is out of our control. We are continuing to try and find a resolution that will get drivers back on the streets.Read the latest update
20 December 2021
As a service, we have made the decision to temporarily change the opening hours of our phone lines to 11:00 till 1:00 Monday – Friday. This will allow us additional time to process applications and address the volume of claims outstanding. We will be closely monitoring this and will ensure all means of communication are updated when we return to normal opening hours. We apologise for the inconvenience caused and thank you for your understanding.
Crisis applications for food and utilities are now being dealt with by the COVID Local Support Grant Scheme. Please visit our COVID-19 community support page or call 08085 834 333 for more information.
The Department for Work and Pensions (DWP) abolished the discretionary Social Fund payments system on 1 April 2013.
However, the DWP continue to administer applications for:
We replaced the DWP’s discretionary Social Fund system with a scheme called Community Support Grants. These grants are to provide financial help to support people to settle or re-settle in the community
You will have to meet eligibility criteria.
Awards are made at the Council’s discretion. We only have a limited amount of money for Community Support Grants so we may not be able to pay every claim. We will treat all applications on their individual merits, with the overall intention of:
Please note that we may ask you to provide evidence to support your application.