Our customer telephone line is open Monday to Friday between the hours of 11am – 2pm. If you need to contact us outside of these hours please email us on [email protected]. Please be assured if more information is required from you to support your application, one of our team will contact you directly.
We are currently receiving a high volume of applications, as well as contact via email and telephones. Due to this increase, you may experience longer than expected waiting times for your application to be processed or your query to be answered. Please bear with us and only contact us if it is absolutely necessary as we are working hard to reduce our backlog.
Crisis applications for food and utilities are now being dealt with by the Community Project Team as part of the COVID Winter Grant Scheme. Please visit our COVID-19 community support page or call 08085 834 333 for more information.
The Department for Work and Pensions (DWP) abolished the discretionary Social Fund payments system on 1 April 2013.
However, the DWP continue to administer applications for:
We replaced the DWP’s discretionary Social Fund system with a scheme called Community Support Grants. These grants are to provide financial help to support people to settle or re-settle in the community
You will have to meet eligibility criteria.
Awards are made at the Council’s discretion. We only have a limited amount of money for Community Support Grants so we may not be able to pay every claim. We will treat all applications on their individual merits, with the overall intention of:
Please note that we may ask you to provide evidence to support your application.