Withdrawing a complaint
You (or your representative) can withdraw a complaint verbally or in writing at any time. We will acknowledge the withdrawal in writing.
If a complaint is withdrawn it is up to the relevant service to decide if the matter has been satisfactorily concluded or if there are any outstanding issues that they need to continue to investigate or address. If so, these will be followed up in accordance with the service’s normal internal procedures, rather than through the complaint handling process.