Compliments and Comments
Compliments let us know when we are doing something well. A compliment is an unsolicited expression of praise or recognition for a member of staff (or service area) where they have provided excellent customer service or gone above and beyond the standard expected. If you have been impressed by the way we have provided our services, or if our staff have excelled in their duties, please let us know; we would really like to hear from you.
A comment can be an observation or feedback about our policies and practices, a suggestion for new services, or an idea for improving existing services or performance. A comment can be either positive or negative in nature. We are always looking for ways to improve and welcome any ideas you may have about how we can do this.
All compliments and comments received will be logged and passed on to the relevant service area so that we may recognise outstanding individuals or teams, share good practice, and continue to develop and deliver quality services.