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Compliments, Comments and Complaints policy

  1. Home
  2. Council and democracy
  3. Contact the Council
  4. Compliments, Comments and Complaints policy

Contents

  1. Introduction
  2. Our aims and objectives
  3. Compliments and Comments
  4. What is a complaint?
  5. What is a service request?
  6. What else is not a complaint?
  7. Who can make a complaint?
  8. Anonymous complaints
  9. What is the time limit for making a complaint?
  10. How to make a complaint?
  11. Withdrawing a complaint
  12. The complaint handling process
  13. Stage 1 - Service Investigation
  14. Stage 2 - Investigation Review
  15. Putting things right
  16. Contacting the Ombudsman
  17. Reporting and learning from complaints
  18. Unreasonably persistent or vexatious complainants
  19. Policy review
  20. You are here: Further information and contacts
  21. Children's Social Care statutory complaints process
  22. Adult Social Care statutory complaints process

Further information and contacts

Further information is available from:

  • The Local Government and Social Care Ombudsman service
  • Getting the Best from Complaints: Social Care Complaints and Representations for Children, Young People and Others
  • Ombudsman’s guide to complaints about Children’s Social Care 
  • Ombudsman’s guide to complaints about Adult Social Care
  • Advocacy support and Voiceability

 

 

View a print version
  • Next page : Children's Social Care statutory complaints process
  • Previous page : Policy review
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