There are many reasons why people may be struggling to pay their Council Tax. The most important thing is to talk to us or talk to an independent advice agency You can talk to us at any stage - it's never too late - even if we have a court order. If you talk to us we will do our best to ensure you're getting the right support and to agree with you on an affordable payment plan.

Your annual bill will be spread over 10 monthly instalments. If you would like to spread this over 12 monthly instalments please complete the Council Tax enquiries online form.

Changing your payment date 

If your payment date is not suitable for you, think about paying by Direct Debit as this gives you a choice of payment dates.

Different payment dates are also available for all other methods of payment. If you want to change your payment date, please complete the Council Tax enquiries online form.

On a low income?

If you are on a low income you may be able to get Council Tax Support.

There are many unclaimed discounts and exemptions, please check to see if you are entitled.

If you find yourself in any kind of financial difficulty, these organisations can offer free, independent and impartial advice.

If you are having problems and struggling to pay a shortfall in your rent, you can apply for Discretionary Housing Payment.

Please see our Vulnerability policy.

Can I appeal about the amount of Council Tax Support I receive?

You can appeal to us about your entitlement to a reduction under the Council Tax Support scheme. If you believe the income or household details we are using are incorrect please complete the appeal form.

In very exceptional circumstances where you are experiencing severe financial difficulties, we may be able to reduce the amount of Council Tax that you have to pay. For further information, please see our discretionary relief policy.

Making a payment arrangement - we're here to help

We can make individual arrangements to help you pay your Council Tax, please contact us on 024 7683 1111 between 9am – 5pm Monday to Friday.