Your communication with the Council
If we record or monitor any telephone calls that you make to us, we will tell you at the beginning of the call.
Calls made direct to, or from, our Customer Service Centre are recorded and kept for 12 months.
If you email us, we may keep a record of the email and your email address. We will not put confidential information in an email unless you agree.
When you contact us by email, please do not include any confidential information that is not really needed. Password protect emails or use our secure online forms and services.
The Council has its own Digital Mailroom where all the post is received and processed electronically. Our machine scans the contents and delivers it electronically to the relevant department for processing.