What to do when you get a reply

  • When you get your reply, read it carefully. A lot of effort goes into answering FOI requests, even when your request is refused.
  • In some cases we just do not have the information you want. You may think we should, but if we don’t, we will tell you why. Please try to read the explanation with an open mind.
  • If your request has been refused using one of the exemptions (FOI) or exceptions (EIR), we will tell you which ones apply and why.
  • Where a public interest test has been applied, we will have looked at the reasons for and against giving the information and will explain these in our reply.

Information Governance

Address: PO Box 15
Council House
Earl Street

Telephone: 024 7697 5408